Artificial Intelligence

ServiceTrade Smart AI can quickly suggest the best technician for the job. It considers:

• Technician capabilities
• Who has worked there before
• Who will be closest
• When each technician is available or has lower-priority work that could be rescheduled

ServiceTrade Smart AI generates an equipment service summary for technicians using:

• Multiple pages of service history
• Deficiency reports
• Comments
• Attachments

The faster the technician understands what’s happened with this equipment in the past, the sooner they can get to work.

ServiceTrade Smart AI can predict what might go wrong with equipment in the future. It will suggest common failures with any malfunctioning equipment and how to fix it, giving less experienced technicians more confidence and helps every technician solve problems more quickly.

To figure out exactly what the customer needs to know, ServiceTrade Smart AI sorts gathers and cleans all of the job data, including:

• Service descriptions
• Comments
• Deficiencies
• Photos, videos, and audio notes

Smart AI will even transcribe a video from the technician, and then edit the copy to make sure it’s professional and ready for the customer.

ServiceTrade Smart AI creates a thorough but simple job summary that pulls the entire story together.

Smart AI is built into the Service Link workflow, so your office staff can easily share this high-level review when it’s time to send the after-service report to the customer.