Give techs the tools and information they need to stay productive. Cut out distractions so they can do more work.
Increase Technician Productivity
Technician mobile applications for Android and Apple devices give techs all the work order and customer info they need.
Access Customer Info
Techs shouldn’t go in blind. All the customer information they need is in the palm of their hand.
Update Office Instantly
Time talking to the office or delivering paperwork is time not spent working. GPS time tracking updates the office, holds techs accountable, and logs time spent on every job.
Capture Rich Records
Paperwork and scribbled notes are unprofessional and waste time. Take pictures, record audio notes, digitize paperwork, and capture the customer signature for the office to share online with the customer later.
Create Quotes in the Field
Field technicians and sales staff that need to quickly create a quote and receive approval can create quotes in the field. This permission-based feature can easily be turned on or off for any user.
Accurately invoicing customers is challenging. Create price lists so techs can build precise invoices and capture electronic customer signature.
There will be no question about what work was delivered. Your customers will sign off on work electronically.
Downtime kills profitability. Summarize clock time and activity to better understand tech productivity.
Download the App
Frequently asked questions
How can field technicians better stay in touch with the office team?
An effective field software mobile app provides technicians all the customer information needed without back-and-forth phone calls with or trips to the office. ServiceTrade enables techs to easily access data about their schedule, the details of each work order, the customer’s location, and equipment service history.
With GPS tracking, the office can see where technicians are on their routes and add repair calls accordingly. The mobile app also enables technicians to seamlessly log their hours on the job and electronically share work order paperwork with the office, giving techs more time to perform the on-site work that they’re uniquely skilled to do.
How can the mobile app help with quoting?
The mobile app’s permission-based quoting enables technicians and sales people to create quotes in the field when needed. With ServiceTrade, technicians can also capture photos, videos, and notes to fully document repair needs or deficiencies. Proper documentation and instant access to records allow the office to quickly and more accurately quote repairs, improving quote approval rates. Data shows that quotes sent within one business day with rich media attached are more likely to be accepted by customers.