Give your customers the convenience of an online account to view their service history, view and approve open quotes, and preview upcoming appointments.
You’ll be known for providing awesome customer service.
Your Website. Your Brand.
The login and pages of Service Portal meld into the design and user experience of your website. Service Portal is a WordPress plugin built and maintained by ServiceTrade.
Newly scheduled or completed jobs are added to Service Portal, so there’s always new information to keep them coming back for more.
Take a look at Service Portal in our demo account at AardvarkService.net.
Convenient Online Service Request
Simple web forms are an easy way for customers to request service. Requests are logged in your ServiceTrade account where dispatchers schedule the appointment and assign techs to do the work.
Service History Available 24/7/365
Customers log in to Service Portal on your website to view every detail about their service history. Service Portal displays:
- A summary of the service work completed
- Documents, forms, photos, and videos you’ve chosen to share
- Deficiencies (equipment issues) that were recorded during the service appointment
Preview Scheduled Appointments
Upcoming appointments are listed so the customer can preview when you’ll be there and what you plan to do. Customers see that nothing slips through the cracks when they work with you.