Respond to every call in a way that keeps your customer happy and your techs busy.
Find Job Details Instantly
Customers don’t like to wait for answers. Access customer history and records with quick lookup as soon as they call.
View Real-Time Technician Progress
Phone calls to techs slow everyone down. Automatically track their progress without distracting them.
Adjust the Schedule
Make changes on the fly and react to every new call. Easily adjust the schedule with a drag-and-drop interface.
No one should be in the dark. Techs receive notifications about appointment changes and the office has complete visibility of the schedule and technician GPS location.
Frequently asked questions
What is commercial dispatch software?
Commercial dispatch software is used by commercial service contractors to schedule and dispatch field technicians. Dispatch software helps your office create smart routes for your technicians, add same-day repair calls, and make changes to schedules on the fly. With ServiceTrade, technicians can see updates to their schedules and routes immediately in the technician mobile application, and access any customer information needed to do their best work once on site.
What are the benefits of using commercial dispatch software?
Dispatch software is an essential tool for creating efficient routes and decreasing tech downtime and time behind the wheel. With a smart dispatch software, commercial service contractors can ensure they assign the best equipped techs to jobs while automating communications to the field. Customers receive more timely service and your team is less stressed.
How can dispatch software improve company efficiency?
Dispatch software makes both your field teams and office teams more efficient by centralizing tech location and work order progress in one view. It is a control board that shows front office workers where field service technicians are on their routes and whether they’re behind or ahead of schedule. This enables dispatchers to efficiently add last-minute repair calls and make adjustments to the schedule. By automating communications, smart dispatch software eliminates the need for back-and-forth phone calls between the office and field. When an adjustment is made to the schedule, everyone can see it immediately.
Why does a commercial service contractor need dispatch software?
Dispatch software is a powerful tool for improving operational efficiency. With the right software, commercial service contractors can be sure they’re creating efficient routes for the technicians, enabling techs to do better and more work each day. Streamlining dispatching activities and communications also makes your office staff more efficient and your customers happier. With ServiceTrade, techs are on time and prepared with all the customer data they need to provide excellent service.