Service management and customer service features that streamline operations and impress customers so you earn more service revenue.
Remove the complexity of service scheduling workflows and increase productivity.
React to inbound service calls in a few clicks.
Give techs a rich paperless view of each appointment.
Customers approve online quotes with photos at 3X the rate of estimates sent as email attachments.
Customers log in to their online portal account on your website.
Improve customer satisfaction with a branded online after-service report.
Monitor the performance of your service operations. Find new opportunities to earn more, impress your customers, and operate more efficiently.
Collect online reviews from happy customers to impress your prospects.
Manage service and projects all in one platform.
Our in-house customer success team will get you up and running and help find new ways to use technology to solve your business problems. We offer:
ServiceTrade integrates with accounting systems and shares critical data.
Why do I need commercial service software?
Commercial service software is a powerful tool for companies that perform maintenance and inspection services for the equipment within commercial and industrial facilities. Powerful commercial service software will streamline the unique operations of commercial service companies, automate communications, and centralize data, enabling new levels of efficiency and company growth.
ServiceTrade works exclusively with commercial service businesses and is designed to streamline commercial-level operations, including service delivery within long-term contracts, regulated inspections, preventative maintenance plans, light construction project management, and equipment-level data management.
What are the most important features when choosing commercial service software?
When choosing software, you should consider the unique needs of your commercial service business and whether the software is designed to meet them. Some important features to look for include commercial level dispatching, quoting, invoicing, and scheduling tools that can manage preventative maintenance and recurring services. Another feature that separates commercial service software from residential software is the ability to share and maintain service history records for each piece of equipment in any given building. Project management, time tracking, automated customer communications and accounting integrations are also important features for commercial contractors.
What are the benefits of commercial service software?
The right commercial service software will bring efficiency, profitability, and scalable growth to commercial contractors. By streamlining operations in the field and the office, your team can do better and prioritize the most valuable work each day while reducing stress and burnout. ServiceTrade centralizes service data, creating one hub where your entire team can easily find the information they need enabling efficient workflows from scheduling to invoicing. Powerful analytics use this data to report key metrics to measure business performance and inform important business decisions.
What types of companies use commercial service software?
Commercial service software is designed specifically for contractors that perform maintenance and inspection services to the equipment in commercial and industrial buildings. ServiceTrade has a rich history partnering with fire protection and life safety, MEP service contractors in mechanical, electrical, and plumbing, commercial HVAC, boiler systems, chiller systems, and commercial or industrial refrigeration.
