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The Must-Attend Conference for Leaders in Commercial Service Companies

Today's market is fraught with challenges for leaders of commercial service companies. From operations to recruitment to customer service - fighting to the top of your market (and fighting to stay there) can overwhelm even the hardest working…
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Commercial Service Contractors - Can You Reduce Busy Work in the Busy Season?

Busy season is here for many commercial service contractors.  Being busy is much better than the alternative, but this busy season may be a good opportunity for you to examine your current operations and workflows and ask, "What are my people…

What the Series Finale of Game of Thrones Teaches Us About Service Businesses

"What unites people? Armies? Gold? Flags? Stories. There's nothing in the world more powerful than a good story. Nothing can stop it. No enemy can defeat it." This was part of Tyrion Lannister's last great speech on Game of Thrones. His words,…
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How Commercial Service Contractors can Dominate with Mobile Tech

This post is the second in my discussion of how to use mobile technology to dominate your market.  If you haven’t read my first post, you can find it here. In that post, I discuss the basics in taking your customer service mobile - you'll…
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Winning the Mobile Marathon as a Commercial Service Contractor

There are plenty of examples of companies that have built market success because of their use of mobile technology, including Domino's, Chick-fil-A, and Starbucks. Starbucks launched their mobile app in early 2011, and it included a mobile…
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Cyber Attacks in Fire and Life Safety

In 2019, there’s a fresh wave of ransomware hackers targeting US-based fire and life safety contractors that have legacy server systems. Several have been either forced to pay a bounty or face devastating disruptions when the cyber attack…
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Update Your Customer Service Certification

Commercial service contractors know a thing or two about continuing education (CE). Depending on your line of work, ignoring CE is not an option if you want to stay in business. Regardless of your line of work, encouraging CE throughout your…
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Avoid This Pitfall When Going Paperless

When we talk to commercial service contracting companies about going paperless, the conversation usually starts with how they envision paperless processes will benefit their back offices by saving time and money. They want to send invoices…