ServiceTradeDigital inspection forms are a powerful solution for life safety service contractors looking to streamline operations. However, at present, a majority of contractors in the fire protection business are still using paper. There’s a 60% chance that’s you! But as the world has come to rely on digitization, and more digital offerings like ServiceForms have […]
You know it’s time. The service work has backed up and it’s becoming difficult to manage your limited labor resources. You’re ready for a new software solution to help take your service department to the next level. At this point, many commercial service contractors turn to their accounting team for guidance. Why? Because their accounting […]
Software companies long ago abandoned complex release processes where comprehensive new versions would show up every few years. So why do software application buyers continue to plan for and tolerate implementation schedules that span several months or in some cases even years? What’s good for the goose is good for the gander, and software buyers […]
You know it’s time. You need to purchase software to help streamline your services department. Up until this point, your accounting software has been your biggest investment in technology to run your business. As tempting as it is to throw away your current system in search for the perfect all-in-one (a mythical unicorn if you […]
In 2019, there’s a fresh wave of ransomware hackers targeting US-based fire and life safety contractors that have legacy server systems. Several have been either forced to pay a bounty or face devastating disruptions when the cyber attack is unleashed. If you believe you are safe because no one is going to notice or care […]
There is no such thing as an “all in one” software application for anything. Like a unicorn, it is a neat idea (who wouldn’t want a friendly horse with a horn) that is nothing more than a fairy tale. Yet it is probably the most popular unicorn that commercial service contractors (and others as […]
As VP of Customer Success at ServiceTrade, what everybody calls me at work is “that guy who can answer your questions about integrations.” The number of meetings I’ve been called into to discuss integrations with customers has gone up dramatically in 2018. I’ve noticed a theme in a lot of these conversations: customers aren’t really […]
In 1984 I was seventeen years old and working as an usher in a movie theater when the science fiction thriller The Terminator was released. It was a surprise hit, and I must have seen the movie a couple of dozen times. In case you are not familiar with the movie, Arnold Schwarzenegger plays a […]
ServiceTrade sells software, so we spend a reasonable amount of time coming up with ideas and content (like this blog post) to help customers make better and faster decisions about buying software (preferably from ServiceTrade). We are particularly fond of catchy, summary phrases and slogans that are memorable for the same reason that consumer marketers […]
When I joined ServiceTrade to begin its services division in 2012, Billy greeted me with the welcoming threat “if you screw this up I’ll fire your ass.” I’m still with the company, so here is my advice for how to buy good software and not get fired in a growing company. Use the right tool […]
