Resources

Highway to Success: The Power of Customer Satisfaction

Shawn Mims | 5 min

Google Home Services and its Impact on Small and Medium Businesses

Shelley Bainter | 6 min

Customer Experience is More Important to your Service Business than Customer Service

Shelley Bainter | 3 min

Beware of “All in One” Software – The “All” will be “Small”

Billy Marshall | 4 min

Don’t bring an operations knife to a customer service gunfight: Customer engagement must be the first priority in a connected world

Shawn Mims | 3 min

Key Principles to Maximize the Value of Your Service Contracting Business

Billy Marshall | 5 min