Wes Cox has been with ServiceTrade since 2014, joining when the company was just two years old as one of the earliest technical support reps. Since then, Wes has served as an onboarding project manager, an integrations engineer, and for the past three years as a technical account manager. His experience with every part of a customer’s journey has given him an understanding of how complicated running a commercial service business can be and the importance of deploying the right technology.
Wes is exceptionally skilled at finding the right software or processes to reach goals and solve problems. Here are just a few of Wes’s favorite ways he uses his experience to help ServiceTrade customers.
ServiceTrade can do a lot, and our customers want to get the most from it. I share proven, practical know-how and best practices for implementing, training, and maintaining ServiceTrade and related day-to-day processes.
Reporting is most valuable when it can inform decisions and goal tracking in the moment rather than weeks or months later. Using Business Analytics tools, such as QuickSight, I work with customers to create visual dashboards of KPIs that are real-time and actionable.
Running a commercial service business means you have complex systematic, technical, and procedural requirements. Whether it’s adopting a best practice, scoping a complex process, building an integration, creating a WordPress Service Portal, or anything in between, I help scope, plan, and implement it.