Performance metrics for mechanical contractors
The updated 2022 ServiceTrade Benchmark Report enables mechanical contractors to see how they stack up against industry peers. *New data for the 2022 calendar year published in April 2023.
Days to Invoice
Days to Invoice is calculated by averaging the number of calendar days between the last appointment on a job and the transacted date of the first invoice for all jobs with a transacted invoice in the same time period.
Top Performers
4 Days
Top performers invoice their customers 4 days after completing a work order.
Middle Performers
10 Days
Middle performers invoice their customers 10 days after completing a work order.
Bottom Performers
18 Days
Bottom performers invoice their customers 18 days after completing a work order.
Pull-Through Work Rate
Pull-through work includes repairs, upgrades, replacements, and installations that come from existing relationships with the customer. Anything you’ve proactively suggested or planned with your customer outside of routine maintenance and construction work.
For top-performing mechanical contractors in this category, 20% of all work orders fell into the category of pull-through work.
Pull-Through Work’s Impact on Growth
The top half of mechanical contractors in total pull-through performance grew year-over-year revenue 12% faster than their bottom half performing counterparts.
Looking to grow revenue from pull-through work?
Read: 5 steps to growing pull-through repair revenue
Year-Over-Year Revenue Growth
Year-Over-Year Revenue Growth is calculated by totaling all transacted invoice revenue from the period year and dividing by the total transacted invoice revenue from the previous year.
Download the Updated Mechanical Contractors Benchmark Report
