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INTRODUCING STELLA

Eliminate busywork, apply institutional knowledge instantly, and move work that drives revenue.

AI-powered field service management for commercial contractors—maximize technician performance, streamline operations, and deliver digital-first customer experiences.

Manage parts purchasing and inventory across trucks and warehouses—connect parts to jobs so techs have what they need and billing stays accurate and on time.

Unified mobile inspections that streamline inspection workflows, generate compliance-ready reports, and turn findings into actionable deficiencies and repairs.

Purpose-built estimating and proposal automation for commercial service contractors—quote faster, standardize pricing, and connect cleanly from sale to service.

ServiceTrade AI

ServiceTrade AI helps field and office teams work faster by turning job data into insights opportunities, spotting issues early, and automating next steps.

Integrations

ServiceTrade Integrations connect your ERP, accounting, and other tools to reduce double entry, speed up billing, and keep data consistent across field and office teams.

 Survey Study of 800+ Technicians

2026 Technician Insights Report

Uncover the experiences, challenges, and priorities of service technicians, straight from the field.

The Complete Guide to Building a Stronger Service Team

Real insights from 800+ technicians. Here’s what you’ll discover:

  • What technicians genuinely love about their work (and what they don’t)
  • The operational breakdowns that kill productivity every day
  • What actually drives retention (hint: it’s not just pay)
  • How technicians view AI and emerging technology
  • What’s keeping new talent from entering the trades
  • How to tackle the skilled labor shortage
Download the full report

Technicians Reported

Featured Insights

What motivates technicians?

Pride (55%), problem-solving (51%), and hands-on skills (51%) ranked well above pay (30%). Contractors have a workforce that finds real fulfillment in the trade.

Tips:

  • Prioritize culture: Early-career technicians place a higher value on being part of a team.
  • Give credit where credit is due: Recognize skilled problem-solving, not just productivity metrics.
What factors hold technicians back?

The top two frustrations — miscommunication (45%) and inefficient scheduling (44%) — are both coordination problems between the field and the office. 

Tips:

  • Audit communications: Identify the friction points, then look at whether your current tools are helping or adding to the problem.
  • Improve your technology: When software doesn’t match how technicians actually work, it becomes another obstacle rather than a help.
What’s the role of AI in 2026?

About 28% of techs use AI in their work, whether regularly or occasionally, and 46% of those who use AI use it to save time on paperwork, writing, and summarization.

Tips:

  • Embrace technology: Contractors who give techs AI tools now will be ahead of the curve.
  • See where AI can reduce friction: Documentation, troubleshooting, and job prep are some ways AI can improve efficiency.

Technicians Have Spoken

Access never-before-seen data

Download Now