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Industry Benchmark Report

Performance Metrics for Fire and Life Safety Contractors

The updated ServiceTrade Benchmark Report enables fire and life safety contractors to see how they stack up against industry peers.
On Time Completion Rate

On-Time Completion Rate measures the percent of work orders that were completed in the time in which they were due.

Days to Invoice

Days to Invoice is calculated by averaging the number of calendar days between the last appointment on a job and the transacted date of the first invoice for all jobs with a transacted invoice in the same time period.

Top performers: 1.7 days

Middle performers: 5.7 days

Bottom performers: 11.1 days

Pull-Through Work Rate

Pull-through work includes repairs, upgrades, replacements, and installations that come from existing relationships with the customer. Anything you’ve proactively suggested or planned with your customer outside of routine maintenance and construction work.

For top-performing fire and life safety contractors in this category, 19.6% of all work orders fell into the category of pull-through work.

Year-Over-Year Revenue Growth

Year-Over-Year Revenue Growth is calculated by totaling all transacted invoice revenue from the period year and dividing by the total transacted invoice revenue from the previous year.


Dive deeper into the data that’s most relevant to your business. Input the number of technicians you employ, then download the report to see how similarly-sized businesses (based on technician count) are performing.

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