The updated 2022 ServiceTrade Benchmark Report enables fire and life safety contractors to see how they stack up against industry peers. *New data for the calendar year of 2022 published in April 2023.
Days to Invoice is calculated by averaging the number of calendar days between the last appointment on a job and the transacted date of the first invoice for all jobs with a transacted invoice in the same time period.
Top Performers
2 Days
Top performers invoice their customers 2 days after completing a work order.
Middle Performers
5 Days
Middle performers invoice their customers 5 days after completing a work order.
Bottom Performers
11 Days
Bottom performers invoice their customers 11 days after completing a work order.
Pull-through work includes repairs, upgrades, replacements, and installations that come from existing relationships with the customer. Anything you’ve proactively suggested or planned with your customer outside of routine maintenance and construction work.
For top-performing fire and life safety contractors in this category, 19% of all work orders fell into the category of pull-through work.
The top half of fire and life safety contractors in total pull-through performance grew year-over-year revenue 14% faster than their bottom half performing counterparts.
Looking to grow revenue from pull-through work?
Read: 5 steps to growing pull-through repair revenue
Year-Over-Year Revenue Growth is calculated by totaling all transacted invoice revenue from the period year and dividing by the total transacted invoice revenue from the previous year.
