Performance metrics for fire & life safety contractors

The updated 2023 ServiceTrade Benchmark Report enables fire and life safety contractors to see how they stack up against industry peers.

*New data from 6/1/2022-5/31/2023, published in December 2023.

This benchmark report consists of comparative performance data compiled from hundreds of ServiceTrade customers in the fire and life safety industry. Performance for the 25th, 50th, and 75th percentiles of fire and life safety contractors are included in each chart.

Charting the following KPIs alongside industry peers can add powerful context to your business’s overall health status.

See how you compare in the areas of service efficiency, invoicing, repair revenue generation, and overall revenue growth.

On-Time Completion Rate

On-Time Completion Rate measures the percent of work orders that were completed in the time in which they were due.

Days to Invoice

Days to Invoice is calculated by averaging the number of calendar days between the last appointment on a job and the transacted date of the first invoice for all jobs with a transacted invoice in the same time period.

Top Performers

1.7 Days

Top performers invoice their customers 1.7 days after completing a work order.

Middle Performers

5.7 Days

Middle performers invoice their customers 5.7 days after completing a work order.

Bottom Performers

11.1 Days

Bottom performers invoice their customers 11.1 days after completing a work order.

Pull-Through Work Rate

Pull-through work includes repairs, upgrades, replacements, and installations that come from existing relationships with the customer. Anything you’ve proactively suggested or planned with your customer outside of routine maintenance and construction work.

For top-performing fire and life safety contractors in this category, 19.6% of all work orders fell into the category of pull-through work.

Looking to grow revenue from pull-through work?
Read: 5 steps to growing pull-through repair revenue

Year-Over-Year Revenue Growth

Year-Over-Year Revenue Growth is calculated by totaling all transacted invoice revenue from the period year and dividing by the total transacted invoice revenue from the previous year.

We’ve got more data for you!

Dive deeper into the data that’s most relevant to your business. Input the number of technicians you employ, then download the report to see how similarly-sized businesses (based on technician count) are performing.