Tag Archive for: technician

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Amazon Plumbing? Google HVAC? Navigating the Digital Service Contracting Landscape.

What does it mean when two of the biggest names in Internet technology jump into the service contracting business?  It means that service contracting is a huge and lucrative market that is due for a shake up (or a shake down, depending on your…

Introducing the Digital Wrap: Deliver More Service Calls to Get More Service Leads!

Want More Service Call Leads?  Deliver More Service Calls! There is an old saying in sales “Activity yields Activity”.  The more outbound calls you make, the more inbound calls you receive.  The more conversations you have, the more…
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Customer Service is NOT an Accounting Function!!

The history of software applications for service contractors is dominated by accounting applications.  Controlling the business was the first priority for computer deployment. I believe the next wave will be about collaborating with the customer…