“When we started with ServiceTrade we had one pipefitter. Now we have five.” When Mary Krinbring of AAA Fire Protection in Seattle told us that in September 2015, everyone on our end of the phone’s eyes opened wide at that 500% growth. “Tell us more, Mary…”
Mary Krinbring, AAA Fire Protection. November 2017.
When AAA Fire Protection joined ServiceTrade in August 2014 they were bogged down with paper processes and wanted to go digital. They adopted ServiceTrade to speed up the time it took to send Invoices to customers.
Mary told us that they didn’t use ServiceTrade for quoting at first because they felt like they had it covered. But after learning how ServiceTrade’s built-in quoting could help them turn regular inspections into more repair jobs, they gave it a try. Mary attributes their need for more pipefitters to the nice workflow that converts deficiencies into quotes for repairs. Before long, they were having a hard time keeping up with their repair opportunities and added an estimator to create repair quotes for their expanded pipefitting team. Mary reports that using ServiceTrade has increased their quote volume by at least 50%.
Today, AAA’s pipefitting department has more than doubled again and the company has achieved 20% growth. Mary sat down with us at the 2017 Digital Wrap Conference to explain why she thinks that ServiceTrade and a Digital Wrap helped AAA break through barriers that were holding them back from reaching the growth they’d been working hard to achieve.
AAA Fire Protection is dedicated to smart growth and using technology to keep their customers around. ServiceTrade is proud to be their partner.