On several occasions, I’ve walked into a meeting with dispatchers, schedulers, and service managers who were glued to their phone texting with their technicians in the field. Why should the office staff use a tiny keyboard on a phone to update and respond to the techs when they have a full size keyboard and monitor at […]
ServiceTrade integrates with any other application you might find necessary to run your business through what we call “loosely coupled integration.” What this basically means is that the two (or 3 or 4 or more) applications DO NOT SHARE the same database. Instead, data is synchronized across the applications in a manner that is based […]
I have noticed an interesting trend with ServiceTrade customers: the large majority are already in the top 10% of the industry regarding both systems capability and typical service contractor metrics – growth, gross margin, net margin – when they first engage with us, yet they readily buy ServiceTrade (typically with only about 2 weeks of […]
There are two keys to profitable service operations – job service density and job route density. I discussed job route density in a previous post entitled “Field Service Scheduling – Kill the “Where-wolf” that’s eating your profits.” Using a mapping tool simultaneously with a job scheduling calendar helps minimize drive time relative to work time. […]
Field service scheduling is hard because it involves both time AND space. You can’t decide “when” until you know “where.” And knowing “where” is not just one location. The scheduler needs to see ALL jobs on a calendar AND on a map simultaneously to make good decisions for the schedule. In most cases, “where” actually […]
