Commercial and residential service contractors work completely differently. So why would a commercial contractor adopt service management software designed for residential contractors? While they work in similar fields — HVAC, plumbing, electrical — commercial and residential service contractors work in altogether different ways. Three key differences highlight the complex work demands that face […]
Where do you see yourself in five years? The interview question always seems difficult to answer because it’s hard to predict the opportunities that will come along with the career choices you make. Lauren Rice and Gaganjeet Singh recently celebrated five-year anniversaries with ServiceTrade. Let’s look back at how they got to where they are […]
A lot of us are spending extra time at home cleaning out closets and getting things organized. Why not do the same with your ServiceTrade account? Organizing your ServiceTrade account will give you: More accurate and complete data and good data management habits. Improvements in your process that will make things easier for technicians and […]
ServiceTrade is software that helps your team practice safe social distancing during the COVID-19 pandemic. Service Managers have visibility to everything, whether they are at home or on the road. Technicians limit interactions with customers and other employees. Front office staff work from home without missing a beat. Salespeople quote what needs to be repaired […]
Working from home can be just as productive as working in the office, but it requires some changes in how you manage your team. I asked ServiceTrade’s department managers to share the tools, management tips, and new ways of working that are helping our team stay focused, productive, and connected that might be helpful to […]
Becky works for Dan and she’s working from home. She just opened this email. She doesn’t know where Dan is at the moment or what he’s working on. To keep things moving along she’s reacting quickly to every email. So Dan’s short note gets her attention right away. The problem is that this email isn’t […]
Things are changing fast with COVID-19 and it makes it hard to keep up. We’ve opened a Linked In group for ServiceTrade users to share ideas, information, and ask questions. Join us here.
ServiceTrade customer Brad Boggs is Vice President at B&W Mechanical in Atlanta, Georgia. They’ve been using ServiceTrade for about three years. Brad has extensive experience running service operations remotely – whether that’s when he’s on the road during a busy day of customer visits, or the few instances when he’s had to work at home. […]
This might not be for you, but most of us in sales need help knowing what to say and when. Take a look at this two-minute clip of Phil M. Jones from the 2019 Digital Wrap Conference. This exercise demonstrates how the right words can change how we think. At DWC19, Phil revealed some of […]
