Field Service Management Software
Commercial Service Done
Right Smarter Faster At Scale
Empower your service teams with the platform built to help you grow — maximize technician performance, streamline operations, and deliver digital-first experiences your customers will love.
End-To-End Service Management Platform
Unlock Productivity In Every Department
ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins.
Platform Capabilities
Office Coordination
Streamline management of contracted maintenance and inspection work by scheduling and dispatching technicians to deliver high-quality services and projects while maintaining clear communication with customers.
- Efficiently manage service and project work with minimal chaos.
- Ensure you get the right tech to the right job with the right parts every time.
- Reduce client frustration and build trust with operational excellence.
Field Service Technician Scheduling Software
Scheduling
ServiceTrade makes it easier for coordinators to create schedules for service technicians that improve field productivity.
Create Efficient Routes
Schedule technicians on a map-based scheduler to create routes that reduce drive time.
Never Miss a Commitment
Deliver planned maintenance and inspection work when it is due.
Prioritize Valuable Work
Book your best work first to maximize revenue and technician productivity.
Built to Make Commercial Service Simple
Your customers expect more. Skilled techs are hard to find. Manual systems and disconnected tools slow you down.
ServiceTrade gives you a smarter way to run your business — one connected platform that helps you maximize technician productivity, deliver great customer experiences, and scale profitably.
Empower Technicians to Work Smarter
Equip technicians with the right technology to increase productivity through access to equipment service history, task checklists, and inspection forms, enabling them to prevent equipment failures and deliver an exceptional customer experience.
Simplify Your Office Operations
Streamline operations with intelligent scheduling, advanced project management, and real-time visibility that accelerates billing cycles and drives confident business decisions for scalable growth.
Sync Field and Office Workflows
Identify and remove inefficiencies, unify field and office teams, and drive informed decision-making to gain complete visibility so you can service smarter and scale faster.
Fuel The Sales Pipeline and Close More Deals
Win more service agreements and inspection contracts with an integrated commercial services CRM that manages the sales funnel, creates professional proposals, sends reminders, and delivers documents electronically.
Implement a Customer-Centric Service Approach
Delight customers and build lasting loyalty with transparent, proactive communication and self-service portals that turn rising expectations into your competitive advantage.
Manage Recurring Inspections
- Never miss a fire safety inspection with service frequencies that tell you when it’s time to schedule an inspection.
- Save technician time with efficient scheduling and go paperless to reduce trips to the office.
- Reduce client frustration and build trust with operational excellence.
Elevate Inspections and Minimize Risk
- Use NFPA inspection forms for fire extinguishers, fire sprinklers, fire alarms, fire suppression, and other fire safety equipment.
- Guide technicians through a complete inspection with digital inspection forms that have barcode scanning, checklists, and deficiency reporting.
- Produce inspection and deficiency reports that meet code reporting requirements and use the digital audit trail to prove compliance.
Win New Customers and Pull-through Revenue
- Win with professional inspection agreements created with fire protection CRM software that automatically sets pricing to hit your margin goal.
- Create agreements 5x faster with auto-filled, code-compliant inspection frequencies based on customer equipment lists.
- Use built-in workflows to send more deficiency repair quotes to earn high-margin repair revenue.
Give Customers a Convenient Online Account
- Offer an online portal where customers request service, and find their inspection reports, deficiency reports, quotes, and invoices.
- Limit your liability and get the customer’s attention by emailing every inspection report and repair quote from ServiceTrade.
- Make it easy for customers to give you more business with deficiency repair quotes they approve with a click and invoices they pay online.
Office Coordination
Streamline operations with intelligent scheduling, real-time job status visibility, and automated workflows that accelerate billing cycles, boost customer retention, and drive scalable growth.
Schedule field technicians for planned work.
Dispatch field technicians for service calls.
Get techs the parts they need to do the work.
Get techs the parts they need to do the work.
Make better scheduling decisions faster.
Field Technician Productivity
Empower field technicians to service smarter by equipping them with a comprehensive asset history, guided workflows, and maintenance task lists to identify repair opportunities while on site.
Equip technicians to do better work, faster.
Submit timecards for payroll.
Guide technicians through quick, accurate inspections.
Summarize info about the customer’s equipment for techs.
Management Visibility
Get real-time visibility into workflows, jobs, clients, financial performance, and key metrics with business intelligence that eliminates guesswork and drives profitable growth.
Use reporting dashboards to be better informed.
Keep projects on budget and schedule.
Sync data to accounting for more accuracy and no double-data entry.
Sales Success
Win high-value service contracts with sales software that automatically manages the sales funnel, creates professional proposals, sends reminders, and delivers documents electronically.
Create service agreement proposals and manage the sales process.
Send online quotes for repair work.
Get techs the parts they need to do the work.
Client Communication
Build lasting customer loyalty with transparent communication, an easy-to-use self-service portal, and proactive updates.
Offer your customers an account in your online portal.
Send online after-service reports that show your work.
Inform customers of needed repairs with online quotes.
Give customers a simple summary of your work.
More Than A Decade of Field Service Management Innovation
More Than A Decade of Field Service Management Innovation
More Than A Decade of Field Service Management Innovation
Best in Class Field Service Management Software
Built for Contractors. Designed for Growth.
Reduce windshield time through intelligent scheduling and empower technicians with asset history and a mobile app that eliminates paperwork and office interruptions.
Unify your operation in real time to enable quick job closeouts, 40% faster scheduling, and business intelligence that eliminates information silos.
Deliver fully digital experiences with professional online proposals, electronic signatures, and customer portals that provide 24/7 access to service history.
Specialized Business Solutions
The Complete Field Service Management Platform
Maximize efficiency and minimize risk with comprehensive inspection management.
Win more contracts with professional proposals and integrated sales pipeline management.
Equip technicians with digital tools for faster service, accurate invoicing, and improved time management.
Built for Front Office Staff
Streamline Your Operations
Operate efficiently to deliver more work with finite resources.
Dispatch field technicians to service calls.
Create efficient schedules for planned work.
Procure the parts technicians need to deliver the work.
Perform scheduled maintenance, conduct inspections, and respond to service calls quickly.
Keep projects on budget and on track.
Process information with built-in AI so office staff can make better scheduling and dispatching decisions faster.
Other Industries
Organize recurring and dispatch work and keep detailed asset service history.
Dispatch work, manage job costing, and keep detailed asset service history.
Keep track of refrigerant usage and give techs a safety and compliance task list.
Optimize schedule and routes, and store and share before and after photos.
Best in Class Field Service Management Software
Industries we Serve
Mechanical Service
Achieve scalable growth in mechanical and HVAC services with end-to-end sales-to-service capabilities, asset lifecycle management, and seamless online customer experiences.
Fire and Life Safety
Maximize technician performance and streamline NFPA compliance with software made to reduce liability through comprehensive inspection workflows, complete asset history, and digital documentation.
Trusted by 1,300+ Happy Customers
Proud to Serve 1,300 Commercial Contractors
With ServiceTrade, Airlogix reduced the time to send a quote from five days to one.
Proud to Serve 1,300 Commercial Contractors
With ServiceTrade, Airlogix reduced the time to send a quote from five days to one.
Other ServiceTrade Features that Mobilize Field Technicians
01.
Dispatching
Dispatch field service technicians, monitor daily progress, and respond to service calls quickly from the dispatch board with our service technician scheduling software
02.
Technician Mobile Application
Give technicians their schedules, job details, customer information, and service history on their devices.
03.
Parts Manager
Predict the parts technicians will need for each job to stop wasting their time.
04.
ServiceTrade
Give technicians inspection forms so they perform inspections correctly.
Streamline Operations
Service Scheduling Software
Plan Efficient Routes
View work orders and technician schedules on a map to create efficient routes.
Seeing nearby jobs on the map-based scheduler improves scheduling efficiency and reduces technician driving time. Smart AI can recommend technicians and times for schedulers to consider.
Meet Service Contract Commitments
See all of your planned work—inspections, maintenance, installations, and repairs—in one place.
Schedulers see the big picture of all the work that is due before scheduling technicians. Schedulers apply filters to make the most important work stand out so they make the best service scheduling decisions.
Built for Your Fire Protection Business
How We Help Fire Protection Contractors
Reduce risk
Accurate inspections and an ironclad paper trail.
- Limit liability with accurate inspections
- Safeguard company with a digital paper trail
- Stay in code with NFPA-compliant forms that record deficiencies
Streamline inspections
Faster inspections for technicians.
- Speed up inspections with with everything techs need in the ServiceTrade mobile app
- Stop double data entry with everyone working in a single application
- Eliminate lost paperwork and reinspections
Reduce risk
Accurate inspections and an ironclad paper trail.
- Limit liability with accurate inspections
- Safeguard company with a digital paper trail
- Stay in code with NFPA-compliant forms that record deficiencies
FAQs
Looking for more information about service scheduling software?
What is the best software for scheduling commercial technicians?
Due to the nature of commercial service contracts, software that automatically reminds you when it’s time to schedule recurring services is most efficient for commercial contractors. ServiceTrade’s service scheduling software automates the coordination of routine maintenance and inspections, while also mapping all work orders and technician vehicles to streamline appointment setting and optimize route efficiency.
What are the benefits of using commercial scheduling software?
The benefits of commercial scheduling software include:
- Efficient management of the scheduling process for both office and field teams, ensuring jobs are scheduled at various sites with seamless coordination.
- Streamlined job scheduling with GPS tracking to prioritize efficient routing, providing real-time visibility into technician availability without the need for calls.
- Enhanced ability to schedule jobs efficiently, utilizing features that manage jobs and offer insights into job status, improving the scheduling of service requests.
- Automated setup of recurring service frequencies to meet customer expectations consistently, ensuring that planned maintenance and inspections are never missed and enhancing the customer experience.
- Increased revenue through optimized job scheduling and service delivery, managing new jobs with efficient tracking and seamless coordination to exceed customer expectations.
Can service scheduling software be used for scheduling preventative maintenance, repairs, and new installations?
Yes. ServiceTrade simplifies scheduling for recurring services, one-time repairs, and new installations, supporting multiple lines of business for commercial service contractors.
Simple Pricing
Office users are always free. Our subscription pricing lines up with your most valuable asset – technicians.
The Latest
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