More than Software: How ServiceTrade Became Xtreme Fire’s Growth Partner

Rapid growth brought operational challenges for Xtreme Fire Protection, as manual processes could no longer keep pace with their expanding business. They needed a software solution to help streamline their operations—and with ServiceTrade, they found more than just a platform. They gained a partner who truly understands the fire protection industry. From outstanding onboarding to impactful operational improvements, ServiceTrade has helped Xtreme Fire simplify their processes and sustain their impressive growth trajectory.

Outstanding Onboarding Sets the Foundation for Success

The relationship between Xtreme Fire and ServiceTrade began with what Casie Stuart, Operations Manager, describes as an exceptional implementation experience. “From day one, their rollout blew me out of the water,” she recalls. “Brittany and my entire rollout team were outstanding; the training was solid, and the support was quick.”

Unlike typical software implementations that can be frustrating and time-consuming, ServiceTrade’s proven onboarding process impressed Casie and her team from day one. This smooth implementation experience established the foundation for everything that followed. When your technology partner gets the basics right from the start, it builds confidence for tackling more complex operational challenges.

Continuous Partnership: How ServiceTrade Listens and Delivers Operational Improvements

What sets ServiceTrade apart goes beyond the initial technology setup—it’s the ongoing partnership that really matters. “Our business is always growing, and our needs are constantly evolving,” Casie explains. “When we have expressed ideas for growth or improvements, ServiceTrade has come to the table with changes or enhancements to solve real-life problems.”

One example of how this customer-driven approach works is the “Technician Away” feature. When Xtreme Fire faced the administrative nightmare of managing technician schedules during extended time off periods, ServiceTrade listened to customer feedback and built a feature that reduced a cumbersome,  manual process into a solution that takes mere seconds.  

“Instead of adding placeholder jobs every day for three months, I can now block a tech’s absence in two seconds,” Casie explains about the enhanced scheduling functionality that saved time when a technician took extended medical leave. This improvement eliminated the overwhelming task of creating individual administrative jobs for each day a technician was unavailable. For companies managing more than a few technicians, this process used to eat up valuable hours.

The away period feature does more than just save time. It shows ServiceTrade’s commitment to understanding what fire protection contractors actually deal with every day. Life safety compliance, complex licensing requirements, and the constant pressure to maintain certifications while growing the business. By turning repetitive, time-consuming administrative work into something that takes seconds, ServiceTrade’s responsive development approach delivers real value. In this case, a more than 90% reduction in time spent on scheduling administrative tasks. That means contractors can focus on strategic initiatives that actually drive business growth 

Strategic Growth Enabled by Operational Excellence

With ServiceTrade handling the administrative burden, Xtreme Fire has been able to focus on strategic initiatives that drive business growth. The platform’s reliability has created the operational foundation necessary for pursuing expansion opportunities. Since implementing ServiceTrade in 2024, they have grown their number of technicians by 46%. 

The company is now implementing cost tracking to get “a more granular view on profit margins per job” and building cost data into ServiceTrade to better understand business performance. These strategic initiatives wouldn’t be possible without the stable operational foundation that ServiceTrade provides The comprehensive approach to fire protection workflows gives Xtreme Fire the confidence to pursue growth opportunities while maintaining operational excellence.

Looking Forward: Building on Success

As Xtreme Fire continues to grow, they’re building on the operational foundation that ServiceTrade provides. The time savings from improved scheduling efficiency frees up resources for strategic planning and business development, while advanced cost tracking will provide deeper insights into job profitability.

“I’ve been around the block with different software systems, and most of them promise the world but leave you hanging when it comes to getting things done. ServiceTrade is different,” says Casie of her experience over the last almost two years using ServiceTrade. “If you’re tired of wrestling with systems that don’t get how the fire protection world works, ServiceTrade gets it.”

When your technology partner listens and understands the dynamics of fire protection, you can focus on what matters most: growing your business and keeping facilities safe.

The success story of Xtreme Fire demonstrates how the right technology partnership can transform operations from day one, deliver immediate operational improvements, and create the foundation for sustained strategic growth in the competitive fire protection industry.