Turn compliance into your competitive edge
A defensible fire protection compliance record protects contractors from liability exposure and creates revenue at the same time, because every inspection that documents compliance also flags a deficiency worth quoting. ServiceTrade ties inspections, tests, and repairs to a specific asset and job inside the same app technicians already use, with GPS timestamps and customer acknowledgments […]
Fuel technician productivity, and turn every visit into revenue
Technician productivity works as a revenue metric, not just an efficiency one: a tech who arrives with full job and asset context, the right parts info, and a way to quote what they find on the spot generates more revenue per visit and needs fewer callbacks. A technician standing at a job site without the […]
Is your data too messy for AI? The answer might surprise you
Most contractor data isn’t too messy for AI scheduling, it just needs sorting instead of a full overhaul. Stella is built to sort through outdated notes, inconsistent formatting, and legacy service lines while flagging the handful of real blockers, like unresolved site addresses or inactive technicians, that actually need fixing. Data quality keeps improving with […]
Schedule for the business, not just the board: Introducing Stella Schedule
Stella Schedule is ServiceTrade’s AI scheduling agent that builds full-day schedules based on drive time, technician fit, workload, and SLA urgency, then hands them to schedulers for review. In early access, it lifted billable hours per shift by 20%, cut drive time by 30%, and increased SLAs met by 20%. Schedulers still approve, adjust, or […]
From first proposal to last dollar collected: Stella closes the loop
ServiceTrade’s Stella AI agent suite now covers billing and collections through Stella Invoice and Stella Collect, built on its acquisition of Mura. Stella Invoice catches billing errors and missed revenue before an invoice goes out, and Stella Collect runs the full collections workflow, cutting billing cycles 33% and speeding invoice processing 3x for contractors already […]
ServiceTrade launches the first native integration with Dynamics 365 Business Central
ServiceTrade is the only field service management software with a native integration to Microsoft Dynamics 365 Business Central. The integration connects through standard APIs and syncs customers, locations, contacts, approved invoices, credit memos, and approved timecards between both systems automatically, with no file exports and no manual reconciliation. It’s built for commercial service contractors running […]
The field service KPIs that show where revenue gets stuck
Most contractors track field service management KPIs like jobs completed, total revenue, and backlog. Those numbers tell you what happened last month. They don’t show you where growth is slowing down right now.Growth problems for commercial contractors usually aren’t about demand. They’re about friction between selling and scheduling, between service and quoting, between completing work […]
SalesManager – multi-site proposals : A smarter, faster way to win work across every location
If you sell service work to customers with multiple facilities, you know how complicated proposal management can get. Different locations, different scopes, different service levels… and usually a whole lot of manual effort just to keep everything straight. That’s why we’re excited to enable Multi-Site Proposals for all SalesManager customers, a powerful new way to […]
Top exit strategies for mechanical service businesses
After years of building a successful commercial mechanical service business, many owners eventually face the question: “What’s next?” Whether you’re looking to retire, pursue new ventures, or simply cash in on your hard work, if selling your business is the right choice for you, having a clear exit strategy is crucial for maximizing your business […]
From communication to valuation: How transparency builds stronger service businesses
In commercial service industries like fire and life safety or mechanical, growth isn’t a mystery—it’s a system: serve better, keep more customers, grow recurring revenue, and scale without adding unnecessary overhead. The contractors winning today aren’t just working harder. They’re using transparency as a competitive weapon—turning self-service and timely communication into higher retention, steady revenue, […]