Trade Intelligence that keeps service work moving
Commercial Service AI powered by the industry’s largest field service dataset
Trade Intelligence is ServiceTrade’s proprietary field service intelligence layer — built on more than 14 years of commercial service history across 48 million tracked assets and 17 million service and deficiency events. It produces actionable, explainable signals that power ServiceTrade AI to improve throughput, protect margin, and expand capacity — without adding work to your team.
Why most “AI for field service” falls short
Generic AI tools can draft text. Many “AI features” in broad FSM suites can surface summaries. But commercial service leaders need something else:
- AI that is inside the workflow, not outside it.
- AI that is grounded in commercial service reality, not generic assumptions.
- AI that can advance work, not just generate content.
ServiceTrade AI, built on Trade Intelligence, is different. It delivers operational intelligence grounded in real commercial service history — built to translate data into action, aligned to the performance metrics that define commercial service.
Operational intelligence that executes at scale
For operations leaders managing thousands of assets and business owners focused on revenue and margin, the challenge isn’t knowing what to do — it’s having the operational intelligence to execute consistently at scale.
Trade Intelligence applies real service history to help ServiceTrade AI:
- Validate execution and reduce follow-up
- Identify revenue opportunities before they slip through the cracks
- Keep work moving across teams and branches
- Protect capacity and margin by prioritizing what matters most
Meet the intelligence behind the work
Trade Intelligence is the intelligence system behind ServiceTrade AI. Built from more than 10 years of real commercial service operations — spanning 48 million assets, 17 million service and deficiency events, and the outcomes that followed — it produces actionable, explainable signals your teams can act on every day. It continuously learns from operational outcomes across the ServiceTrade network, so guidance gets sharper over time.
Trade Intelligence powers ServiceTrade AI to:
- Preserve knowledge from years of service execution
- Reinforce standards so work gets done consistently
- Reduce coordination by preparing the next step and validating progress
- Surface predictive signals that identify revenue opportunities and asset risk before they become emergencies
Improve performance where it counts
When work depends on spreadsheets, disconnected systems, or constant follow-up, teams slow down and opportunities get missed.
Trade Intelligence improves performance across the metrics that define commercial service:
- Throughput: Keep jobs moving and reduce delays
- Capacity: Eliminate busywork so people can focus on skilled work
- Margin: Prioritize the work that drives profitable outcomes
- Compliance: Reinforce standards across every job and every branch
- Predictability: Reduce fire drills and last-minute surprises
How it works
- Captures service reality from day-to-day workflows—what was found, what was done, and what happened next
- Identifies repeatable patterns that signal risk, opportunity, and the next best action
- Advances work inside ServiceTrade by powering AI experiences that prepare tasks, validate steps, and reduce manual follow-up
Where you see it in action
Trade Intelligence is not a standalone feature. It’s embedded across ServiceTrade AI — fueling Stella and Smart Assistants with intelligence that supports how commercial service teams actually operate.
What that enables:
- Decisions grounded in real service history and outcomes—not generic assumptions
- Predictive service signals that surface revenue opportunities and identify high-risk assets before they become emergencies
- Consistent execution across teams by reinforcing standards and validating steps
- Continuous learning from real-world outcomes, so recommendations improve as more work flows through the system
Designed for execution, not just insight
Compared to generic AI
tools
Our Trade Intelligence is built on real commercial service history and operational outcomes – producing signals that reflect how work actually gets done, not generic outputs.
Compared to Bi tools and spreadsheets
Trade Intelligence is built to keep work moving. Instead of creating more reports, it supports execution directly inside the workflows where teams already operate.
FAQs
Common questions
What is Trade Intelligence?
Trade Intelligence is ServiceTrade’s proprietary field service intelligence layer — built on more than 14 years of commercial service history across 48 million tracked assets and 17 million service and deficiency events — that powers ServiceTrade AI to deliver actionable, explainable signals directly inside operational workflows.
Is Trade Intelligence the same as AI?
Trade Intelligence is the built-in intelligence layer behind ServiceTrade AI. It turns service history into signals that support day-to-day execution.
We already use ChatGPT. Why do we need this?
Generic tools do not have access to your asset history, service outcomes, or operational standards. Trade Intelligence is built from real commercial service patterns so ServiceTrade AI can reinforce standards and support consistent execution.
Does this replace technicians or operators?
No. Trade Intelligence is designed to reduce coordination and busywork so skilled people can focus on the work that requires real expertise.
Ready to see ServiceTrade AI in action?
Get a demo to see how workflow-embedded AI helps commercial service teams move faster, protect margin, and scale outcomes without adding friction.