Stella Schedule is ServiceTrade's AI scheduling agent that builds full-day schedules based on drive time, technician fit, workload, and SLA urgency, then hands them to schedulers for review. In early access, it lifted billable hours per shift by 20%, cut drive time by 30%, and increased SLAs met by 20%. Schedulers still approve, adjust, or override every recommendation before it goes to the field.
Before 9 a.m., your scheduler has already made dozens of calls. Which tech fits this job? Who’s closest? Whose SLA runs out today? Who’s already overloaded this week? They make those calls fast, under pressure, with half the information they’d want, and this cycle repeats throughout the week.
Most field service software gives schedulers a board to manage. And while boards are nice, it doesn’t help them make those crucial decisions. So the job still comes down to what one person can hold in their head on any given morning, and that doesn’t scale past one person.
Stella Schedule is built to change that. It’s the newest agent in ServiceTrade’s Stella suite, and it’s now available to add to service workflows.
Schedule for the business, not just the board
Filling every slot on the board isn’t the same as building a good schedule optimized for revenue. A technician can be booked solid and still be the wrong person for the job. Or, a route can look efficient and still miss an SLA that was two hours from breach.
Stella Schedule builds around the outcomes that actually drive commercial service performance, and shows exactly where each one improves:
- Billable hours per shift
- Drive time
- SLA execution
- Workload balance
- Technician capacity
A schedule isn’t measured by whether every slot is full. It’s measured by whether it’s working for the business. In early results, the shift from human-led scheduling has been massive:
- 20% lift in billable hours per shift
- 30% decrease in drive time
- 20% increase in SLAs met
One data and operations analyst on early access put it simply: “I love the drive time view. It’s really useful for flagging gaps between jobs or within a scheduled day.”
Operational knowledge built into every schedule
Every service business has a scheduler who just knows things. Which tech is great with a certain customer? Which route always runs long? Which certifications matter for which jobs? If that knowledge lives in one person’s head, it walks out the door when they take a vacation, change roles, or leave.
Stella Schedule takes the details your best scheduler carries instinctively and applies them to every recommendation automatically:
- Technician skills and certifications
- Availability and work hours
- Start and end locations
- Job requirements
It combines that with Trade Intelligence pulled from millions of service events, so scheduling quality doesn’t depend on who’s building the board that day. It also flags what schedulers can’t always catch in time, like a missing certification or a conflicting assignment, before the schedule goes out instead of after a tech is already on-site.
One scheduler in our early access program described the difference this way: “You can see exactly where the holes are in someone’s week, like if someone has too much extinguisher work and not enough kitchen heads to balance them out. All of that detailed information is visible at a glance.”
That consistency is what makes expert-level scheduling repeatable across offices and experience levels, not just something your best person can do.
Multiply scheduling capacity
Board-building is mental math. It’s recalculating constraints, rechecking constraints, and rebuilding when one thing changes. It eats hours that could go toward the exceptions and judgment calls that actually need a person.
Stella Schedule takes on that mental math. It delivers a ready-to-review schedule in seconds that already accounts for drive time, technician fit, workload, and SLA urgency, so your team starts from a plan instead of a blank board.
When something changes mid-day, whether it’s a tech calling out, a customer moving a window, or an emergency job coming in, schedulers can update Stella in plain language and get a revised plan back without rebuilding from zero.
That’s more schedules, more offices, and more technicians managed without adding more chaos or more headcount.
As one operations director on early access said: “You don’t have to drill into the job to figure out information. You can just say, ‘What do I have to confirm with my customers tomorrow?’ That makes life so much easier.”
Schedulers stay in control
The best part is, none of this takes the scheduler out of the loop. Stella Schedule delivers recommendations for review, not decisions that happen automatically. Your team can:
- See what Stella recommends and why
- Review the tradeoffs behind each recommendation
- Approve, adjust, or override before anything hits the field
The goal isn’t fewer schedulers. It’s a scheduling operation where your best people spend their time on the calls that actually need judgment, not the ones a system can handle for them.
Stella Schedule is part of ServiceTrade’s Stella suite, built on more than 14 years of commercial service data across millions of jobs. It works inside the ServiceTrade workflows your team already uses, so scheduling data connects to the same jobs, technicians, and customer history as the rest of the platform.
Ready to see Stella Schedule in action?
FAQs
What is Stella Schedule?
Stella Schedule is an AI scheduling agent in ServiceTrade’s Stella suite that builds ready-to-review schedules based on drive time, technician fit, workload, and SLA urgency. It replaces board-filling with schedules built around billable hours, SLA execution, and technician capacity. Schedulers still review, adjust, or approve every recommendation before it goes to the field.
How is Stella Schedule different from a regular scheduling board?
A board only tracks whether every slot is full, not whether the schedule actually works for the business. Stella Schedule builds around outcomes like billable hours per shift, drive time, and SLA execution, so a full board that misses an SLA or puts the wrong tech on a job gets flagged before it happens.
What results have contractors seen using Stella Schedule?
In early access, contractors using Stella Schedule saw a 20% increase in billable hours per shift, a 30% decrease in drive time, and a 20% increase in SLAs met. These gains came from replacing manual, memory-based scheduling with recommendations that already account for technician fit and job urgency.
What information does Stella Schedule use to build a schedule?
Stella Schedule factors in technician skills and certifications, availability and work hours, start and end locations, and job requirements. It combines that with Trade Intelligence pulled from millions of service events, so scheduling quality doesn’t depend on which scheduler happens to be building the board that day.
Can schedulers override Stella Schedule’s recommendations?
Yes. Stella Schedule delivers recommendations for review, not decisions that happen automatically. Schedulers can see what Stella recommends and why, review the tradeoffs behind each suggestion, and approve, adjust, or override any recommendation before it reaches the field.
How does Stella Schedule handle last-minute changes?
Schedulers can update Stella Schedule in plain language when a tech calls out, a customer moves a window, or an emergency job comes in, and get a revised plan back without rebuilding the schedule from zero. This keeps the day’s schedule current without adding more work for the scheduler.
