I have noticed an interesting trend with ServiceTrade customers: the large majority are already in the top 10% of the industry regarding both systems capability and typical service contractor metrics – growth, gross margin, net margin –…
https://servicetrade.com/wp-content/uploads/2014/07/pareto-chart-300x218-1.png218300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-07-30 13:24:062019-05-10 12:29:08The Rich Get Richer: Why Smart Service Contractors Make Smart Software Decisions
One of the consistent themes we hear from our service contractor customers is how expensive, slow, and cumbersome basic administrative tasks become when they attempt to scale their business with their on-premise PC server-based applications.…
https://servicetrade.com/wp-content/uploads/2019/04/Image-Stacks-of-Paper.jpg353640Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-07-15 13:29:162019-05-10 12:28:12Give Yourself a Raise – 5 Ways Service Contracting Software Puts More Money in Your Pocket
"Vision without Execution is Hallucination."
I wish I could take credit for the great quote above, but I cannot. Walt Brown, a friend of mine who helps companies implement Gino Wickman's Entrepreneurial Operating System (EOS), used that…
https://servicetrade.com/wp-content/uploads/2014/06/Tire_tread1-300x200-1.jpg200300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-06-17 11:00:402019-05-10 12:29:55From Vision to Execution: 8 Critical Business Questions for Service Contractors
I am a big believer in market signals. I think Tesla is one of those signals. As a breakthrough company with a skyrocketing stock value, Tesla is clearly doing many, many things correctly and making very few mistakes. I believe there are some…
https://servicetrade.com/wp-content/uploads/2014/05/2012-Tesla-Model-S-passengers-side-front-three-quarters-300x187-1.jpg187300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-05-21 08:00:252019-05-10 12:26:38The Tesla Lesson: 4 Takeaways for Service Contractors
Services businesses are "the gift that keeps on giving" in the revenue department...if managed effectively. Unfortunately, many are not very well managed and somehow lose their connection and relevance with customers. The success of Angie's…
https://servicetrade.com/wp-content/uploads/2016/01/hvac-dispatch-board.png384576Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-05-05 13:00:072021-09-02 15:20:504 Ways Service Contractors Can Grow Sales Without Selling
The best service contracting business model is based upon customers paying a premium for expertise instead of simply paying a markup on parts and labor. When true expertise is offered, the customer perceives that in the long term they will…
https://servicetrade.com/wp-content/uploads/2014/04/knowing-is-half-the-battle-231x300-1.jpg300231Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-04-15 15:49:572019-05-10 12:24:54It Pays to Know: How Service Contractors Get Paid For Expertise, Not Just Labor
As ServiceTrade grows, I am reflecting on the responses we get from customers on their purchasing criteria for service management software. As it turns out, buying software is not much different than buying anything else you might consider…
https://servicetrade.com/wp-content/uploads/2014/03/bad-software-300x300-1.jpg300300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-03-12 21:54:082021-02-02 15:47:525 Tips for Spotting "Good Software"
With the winter games taking place in the former Soviet Union this month, it got me thinking about “Software Communism” - the practice of central planning by a single vendor that prevents the users from ever leaving. At the AHR Expo in NYC,…
https://servicetrade.com/wp-content/uploads/2014/02/ussr-pc-300x252-1.jpg252300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-02-11 14:15:262019-05-10 12:21:45If Communism Failed, Why do Software Vendors Continue to Embrace It?
The Rich Get Richer: Why Smart Service Contractors Make Smart Software Decisions
Give Yourself a Raise – 5 Ways Service Contracting Software Puts More Money in Your Pocket
From Vision to Execution: 8 Critical Business Questions for Service Contractors
Fishing Report: First Annual OBX Customer Retreat and Fishing Tournament
The Tesla Lesson: 4 Takeaways for Service Contractors
4 Ways Service Contractors Can Grow Sales Without Selling
It Pays to Know: How Service Contractors Get Paid For Expertise, Not Just Labor
5 Tips for Spotting "Good Software"
If Communism Failed, Why do Software Vendors Continue to Embrace It?