TL;DR: Stella Collect is ServiceTrade's AI agent for accounts receivable, built to replace person-dependent collections work with one prioritized view of every invoice. It automates approved reminders, tracks outreach and payment activity across accounts, and finds new contacts automatically when emails bounce, so collectors spend their time on exceptions instead of research. It runs on ServiceTrade's Trade Intelligence data and works alongside your existing accounting system.
Every commercial service business tracks aging accounts receivable. The harder question is what to do next: which account needs attention today, what has already been communicated, and how to follow up without hounding the customer.
Answering those questions often requires extensive preparation. A collector may need to do all of these things before sending one email or making one call:
- Review service and billing records
- Reconcile information with the accounting system
- Check a spreadsheet
- Confirm previous outreach
- Understand the customer’s payment schedule
When those systems and records don’t stay aligned, even a missing update or incorrect contact can slow the process down. And, as invoice volume grows, adding people to repeat the same manual process doesn’t address the underlying problem.
Collections teams need a more efficient way to stay ahead of due dates, prioritize accounts using the full customer context, and keep follow-up consistent — without overwhelming customers with unnecessary reminders.
Stella Collect brings that work into one prioritized view. It automates routine, approved outreach, tracks activity across each invoice, and directs collectors to the accounts where their judgment and personal attention can make the greatest difference.
What breaks in a manual process
In many commercial service businesses, collections are still a person-dependent process. Someone reviews an aging report, searches for the right contact, pulls together the invoice and supporting service documentation, checks for recent payments, sends an email, and records a note for the next follow-up.
That effort is similar whether the outstanding invoice is for $500 or $5,000. With hundreds or thousands of invoices moving through the business, the team has to decide where to focus based on age, balance, payment activity, customer history, and other open work.
The result is often a reactive cycle. Collectors spend so much time preparing for outreach that they have less time to resolve exceptions, speak directly with customers, or get ahead of invoices before they become past due.
The challenge isn’t always seeing that DSO is too high. It’s giving the team a practical way to improve it, one prioritized action at a time.
What changes with Stella Collect
Stella Collect replaces disconnected reports and repetitive research with a live accounts receivable dashboard. It evaluates balance, aging, payment history, outreach activity, and account context so collectors can quickly identify the actions most likely to move cash forward.
From there, Stella:
- Sends approved reminders, statements, and invoice PDFs using the cadence and templates your team sets—including outreach before an invoice is due
- Tracks the full history of each invoice, including messages sent, replies received, bounced emails, notes, and payment activity
- Finds a new contact automatically when an email bounces or the original AP contact goes cold
- Rolls up related balances and invoices, helping teams understand multi-location accounts and partial payments
- Prioritizes the accounts that need human attention instead of asking collectors to research every invoice equally
Your team stays in control of the strategy, messaging, and customer relationship. Stella handles the routine preparation and follow-up so collectors can focus on exceptions, informed conversations, and the personal attention that helps get invoices resolved.
Use our ROI calculator to see how much manual work costs you.
Built on Trade Intelligence
Stella Collect runs on Trade Intelligence, ServiceTrade’s data layer built from more than a decade of field service and billing activity. That means Stella isn’t starting from zero on day one, and it works alongside your existing ERP and accounting system rather than replacing it.
Paired with Stella Quote, Stella Schedule, and Stella Invoice, it closes the loop from first proposal to last dollar collected.
FAQs
What is Stella Collect?
Stella Collect is ServiceTrade’s AI agent for accounts receivable, built to automate routine collections work and prioritize which past-due accounts need a person’s attention first. It replaces disconnected aging reports and manual research with one live view of every invoice. It works alongside your existing ERP or accounting system rather than replacing it.
How does Stella Collect decide which accounts a collector should work first?
Stella Collect ranks accounts using balance, invoice age, payment history, and prior outreach activity, so collectors see the invoices most likely to move cash forward instead of reviewing every account equally. It also rolls up related balances across multi-location accounts and flags partial payments, giving collectors full context before they reach out.
What parts of collections does Stella Collect automate?
Stella Collect sends approved reminders, statements, and invoice PDFs on the cadence and templates a team sets, including outreach before an invoice is even due. It also tracks every message sent, reply received, bounced email, and payment against each invoice, keeping the full history in one place instead of scattered across systems.
What happens when a customer’s AP contact information is out of date?
When an email bounces or the original accounts payable contact goes cold, Stella Collect automatically finds a new contact instead of leaving the invoice stalled. That keeps outreach moving without a collector having to manually research a replacement contact every time one changes.
Does Stella Collect replace a company’s accounting system?
No, Stella Collect works alongside your existing ERP or accounting system instead of replacing it. It runs on ServiceTrade’s Trade Intelligence data, built from more than a decade of field service and billing activity, so it reconciles service and billing records automatically instead of asking a collector to check a spreadsheet.
How does Stella Collect fit with the other Stella AI agents?
Stella Collect is the collections piece of ServiceTrade’s Stella AI agent lineup, alongside Stella Quote, Stella Schedule, and Stella Invoice. Together they cover the full cycle from first proposal to last dollar collected, so a job’s data carries forward from quoting through scheduling, invoicing, and now collections.
