First off, I have to congratulate you on clicking through to read this article. You are well on your way to understanding the younger, future generation of facility managers and you didn't even realize it. "How" you ask? The title of this article…
https://servicetrade.com/wp-content/uploads/2016/08/millennial_falcon.png432768Shawn Mimshttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShawn Mims2016-08-17 12:02:312019-05-10 16:43:215 shocking things you don’t know about next-gen facility managers
Earlier this year, Angie’s List announced that they were blowing away the paywall for its members. The goal is to gain more users and recoup the lost revenue by charging more to service providers.
These changes became a reality in the…
https://servicetrade.com/wp-content/uploads/2016/08/berlin-wall-600px.jpg376600Shelley Bainterhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShelley Bainter2016-08-10 10:51:132019-05-10 16:43:46Angie’s in Your Wallet Again – Take Advantage of It
I had not thought about how much our service contracting customers have in common with Southwest Airlines until I read an article about the airline issuing iPad Minis to flight attendants to streamline operations. Ok, so their territory is pretty…
https://servicetrade.com/wp-content/uploads/2016/08/southwest-600px.jpg259600Shelley Bainterhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShelley Bainter2016-08-03 10:13:322019-05-10 16:44:06Southwest Airlines Figured Out How to Deploy 14,000 Devices So You Don’t Have To
When Billy’s Digital Wrap book came out, it didn’t take long for me to realize that I needed to buy highlighters. At this point, my book probably has more highlighted passages than not. My favorite paragraph is from chapter 7:
The digital…
https://servicetrade.com/wp-content/uploads/2016/07/dwb.jpg290600Shelley Bainterhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShelley Bainter2016-07-27 15:24:542019-05-10 16:44:26Three things that turn your customer marketing into customer retention
In the first chapter of my book, The Digital Wrap, I quoted Marc Andreessen:
“Software is eating the world.”
It is not exactly a quote, but rather a reference to the editorial that Marc wrote for the Wall Street Journal back in 2011. Marc…
https://servicetrade.com/wp-content/uploads/2016/04/digital-wra-book-mockup-email-600px.png300600Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2016-07-20 11:22:252019-05-10 16:44:57Stop Selling Parts and Labor! Sell the Program!
Service contractors that work on complex equipment and systems all understand the importance and value of repair revenue for the overall success and profitability of their business. Most companies also recognize that the opportunity for repair…
We have several honest, high-quality air duct cleaning companies as customers, so it pains me to watch videos that have gone viral of unscrupulous contractors. The investigative TV programs Inside Edition and Dateline have both aired segments…
https://servicetrade.com/wp-content/uploads/2015/12/thumbnail-duct-cleaning.jpg705705Shelley Bainterhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShelley Bainter2016-06-29 10:35:432019-05-10 16:45:54Technology Separates You From the Liars and Thieves
My kids have a Chick-fil-A habit, and I don’t mind because I also enjoy the comfort food they offer (particularly an Arnold Palmer with half lemonade and half unsweet iced tea). On my latest Chick-fil-A run, I was bombarded in the restaurant…
https://servicetrade.com/wp-content/uploads/2016/06/chick-fil-a-mobile.jpg7101100Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2016-06-23 09:03:532019-05-10 16:30:51Innovation is not an Option for Service Contractors
Billy Marshall often speaks to industry association groups on topics that help service companies be more valuable, successful, productive and more important to their customers. This past May, he spoke in Indianapolis to fire protection companies…
https://servicetrade.com/wp-content/uploads/2016/06/billy.gif270480Shelley Bainterhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngShelley Bainter2016-06-15 11:51:512019-05-10 16:31:14Make your Business more Valuable by Being more Valuable to your Customers
5 shocking things you don’t know about next-gen facility managers
Angie’s in Your Wallet Again – Take Advantage of It
Southwest Airlines Figured Out How to Deploy 14,000 Devices So You Don’t Have To
Three things that turn your customer marketing into customer retention
Stop Selling Parts and Labor! Sell the Program!
6 Key Metrics That Boost Repair Revenue
Technology Separates You From the Liars and Thieves
Innovation is not an Option for Service Contractors
Make your Business more Valuable by Being more Valuable to your Customers