5 liability management tips for fire protection contractors
It’s the unwelcome event many fire and life safety contractors have experienced and many others dread. A letter arrives. You’ve been listed in a liability claim. In the past, most liability claims were associated with fire and life safety system installations. Today, however, the majority of claims come from inspection, service, and repair work. The average […]
10 technician dispatch tips to keep profits high & schedules moving
A commercial service company with an inefficient dispatching system might have technicians traveling great distances from call to call with no rhyme or reason as to which customer gets serviced when or by whom. Without effective technology and workflows, chaos is bound to ensue—especially as companies grow. Imagine how challenging it is for the dispatcher […]
5 steps to growing pull-through repair revenue
In a tight labor market, many service contractors are at capacity, with no room to take on new customers. To continue growing at such a time, businesses must find ways to increase revenue from existing customers. In fact, ServiceTrade’s recent data analysis found that the fastest way for commercial service contractors to grow overall revenue […]
Raising prices during inflationary times and beyond: Part II
In Part I of this series, I shared my thoughts on how a service contractor’s Digital Wrap enables them to routinely raise prices while retaining customers. We talked about (a) the importance of consistently presenting your brand as a premium product and (b) providing a superior customer service experience. Here in Part II, we’ll talk […]
Raising prices during inflationary times and beyond: Part I
What Should I Do About Inflation? Give ‘Em a Big Ass Price Increase! The most efficient way to grow revenue in your business is to increase the price you charge for the services that you provide. Sounds easy, right? Well, it can be if you understand the underlying psychology of buyers and you have the […]
Money for nothing scores money for something
Five years ago, Shawn Mims and I wrote a book called Money for Nothing: How a Digital Wrap Earns More Pay for Less Work. We did that because we felt we needed a clever way to get the attention of a market that was generally not inclined to adopt new technology – commercial service contractors. […]
Don’t use residential software for a commercial service business
Commercial and residential service contractors work completely differently. So why would a commercial contractor adopt service management software designed for residential contractors? While they work in similar fields — HVAC, plumbing, electrical — commercial and residential service contractors work in altogether different ways. Three key differences highlight the complex work demands that face […]
Growth benchmarks for commercial service contractors
At ServiceTrade we know that you want to be the best commercial service contractor in the markets you serve. It’s difficult, however, to be the best if you don’t know what the best is. You could only guess about how your peers were performing, until now. ServiceTrade analyzed data from 600 of our customers to […]
Solving the problem bigger than double data entry
Is the administrative burden of data entry in your back office the biggest problem you face as a service contractor? Just imagine how much easier life would be if you could eliminate all of that wasteful double data entry. Just imagine what it would be like if your technicians could capture data in the field […]
That’s a wrap! Takeaways from the 2019 digital wrap conference.
The 2019 Digital Wrap Conference was a huge success thanks to the more than 200 commercial service contractors and industry partners who joined us for three days in Isle of Palms, South Carolina. Along with two days of content (more on that in a minute), attendees enjoyed fishing, a golf tournament, a kayaking excursion, amazing […]