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Announcing the Digital Wrap Conference

May 10, 2016

What started as an idea evolved into a book, and is now a two-day conference. Today we are happy to announce that we are hosting the first Digital Wrap Conference in October.

Sunday, October 16 – Tuesday, October 18
Wild Dunes Resort
Isle of Palms, SC



Who will attend the Digital Wrap Conference

Anyone from a commercial service contracting company that is responsible for customer service, revenue growth, or brand development. Owners, executive management, and directors are all welcome to join the conversation and participate at the conference. Additionally, management consultants that specialize in helping commercial service contractors build their customer service capabilities and brand image are welcome to attend.

What you get from attending the Digital Wrap Conference

Are you ready to build a Digital Wrap for your service company? Come to the Digital Wrap Conference to learn how to:

Additionally, you will be able to connect and share with other service companies that are facing the same competitive pressures and opportunities for change that you are experiencing. The second day of the conference is dedicated to an Attendee Forum for companies to share their successes, ideas, and challenges with each other.

We’re also inviting vendor companies who can help you with the elements of your Digital Wrap to join us at the conference. These are companies that you’ll want to know.

The conference agenda

We start on Sunday, October 16 with a fun, outdoor dinner and reception facing the ocean, weather permitting.

Monday, October 17 opens with breakfast, a general session, then you will choose from several sessions that fall under the broad categories of business and service operations, sales, marketing and human resources for the rest of the day. We’ll end Monday with another relaxing dinner that is included in your registration.

On Tuesday, October 18 we turn the microphone over to our guests for the Attendee Forum where you’ll hear from some of the most successful service contractors about how they’ve grown, increased the value of their business, and improved their customer service because of their Digital Wrap. These folks will share their stories, and answer your questions about what it takes to make meaningful changes in your business. We wrap up midday Tuesday with lunch before you travel or shift to a little relaxing downtime before you return home.

Throughout the conference, ServiceTrade will be providing our version of a Genius Bar staffed with experts that can answer your questions about products and technology that you are embracing to build your Digital Wrap. It’s a great way to get a few minutes of expert attention away from the chaos of everyday operations in the office.

Check out the agenda at  We’ll be filling in more details over the next few weeks.


The conference and hotel are on the property of the Wild Dunes Resort on Isle of Palms, SC.  Isle of Palms is an island off the coast of Charleston.  You can fly to Charleston, then it’s about a 40-minute drive to the resort. Visit the resort website.

Our guests will get a special rate of $209 + fees and taxes per room, per night rate at the hotel on Wild Dunes. Visit the accommodations page on the conference website for info about how to book at this rate.

If you haven’t visited Charleston before, we can’t recommend enough that you book some extra time to explore this beautiful, historic city.


The full conference pass is $500.  It includes everything on the conference agenda, including meals and drinks.  It does not include travel or hotel.

Early bird offer!  Register by August 1 and save $150.  $350 early bird rate offer ends on July 31st.

Conference contact

Let me know if I can answer any questions for you, or if you’re interested in joining as an exhibitor or sponsor.

Shelley Bainter


Visit the Digital Wrap Conference Website
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