I get lots of comments from prospective customers about “going paperless” using tablets and smartphones. In many cases, however, they are talking about simply making the technicians in the field type character information into digital…
https://servicetrade.com/wp-content/uploads/2014/01/field-service-software-iphone-photo-300x225-1.jpg225300Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-01-30 17:29:532019-05-10 12:20:56Talk is Cheap, and a Picture is Worth 1600 Words
Software as a Service (SaaS) is the only architecture for business applications that small and medium-sized companies should consider purchasing in 2014. Period. In my mind this battle had already been fought and won by SaaS, but I continue…
https://servicetrade.com/wp-content/uploads/2014/01/dogshaming.jpg9601280Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2014-01-06 15:02:562019-04-25 08:52:33New Year’s Resolution – No More PC Apps!
We can market our message about the effectiveness of ServiceTrade all we want, but there is no substitute for a customer doing it for you. Thanks to Karim Nice and BlueHat Mechanical for this review of ServiceTrade capability. Here is the…
https://servicetrade.com/wp-content/uploads/2013/11/Karim-Nice.png8001280Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-11-21 19:48:512019-04-25 10:39:49Customers Speak Louder than Marketers
In early 2001, I had just been appointed to be the Vice President of North America sales for Red Hat. Many of my early meetings with prospective customers were geared toward understanding what was going to drive buying behavior for large scale…
https://servicetrade.com/wp-content/uploads/2018/09/bluehat-mechanical-tech-finds-problem-e1536612578731.jpg400599Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-11-11 22:26:172019-04-25 08:30:20The Labor Market is Speaking – Are You Listening?
What do these things have in common? They all represent “perishable inventory.” Ripe bananas have a short shelf life - sell them or throw them out. A flight that takes off without being full means seat miles were available and not…
https://servicetrade.com/wp-content/uploads/2018/07/bluehat-tech-in-van.jpg353640Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-08-27 21:59:372019-04-25 08:28:08Ripe Bananas, Seat Miles, and Service Labor Hours
There are two keys to profitable service operations - job service density and job route density. I discussed job route density in a previous post entitled “Field Service Scheduling - Kill the “Where-wolf” that’s eating your profits.”…
https://servicetrade.com/wp-content/uploads/2016/01/Recurring-work.png381615Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-04-23 23:16:052019-04-22 11:25:51Never Miss a Service – Managing Recurring Services
Fleet tracking has become very popular due to low cost GPS and software as a service (SaaS) solutions. I believe the same trends that are driving fleet tracking adoption - low cost/low hassle SaaS and real time feedback - will drive a new…
https://servicetrade.com/wp-content/uploads/2015/11/slider3-dashboard-in-macbook-2.png7161327Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-03-19 13:11:082019-04-24 21:34:07Track the Truck? Track the Tech!
If you have been looking for an excuse to arm your field techs with smartphones, I am going to give you several in this blog post.
The goal of any business expenditure is to make your business more competitive by lowering costs, improving…
https://servicetrade.com/wp-content/uploads/2016/04/SOR_looking_at_phone-600px.jpg357600Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-03-04 14:47:002019-04-24 21:33:29Smartphones are Smart Business
Field service scheduling is hard because it involves both time AND space. You can’t decide “when” until you know “where.” And knowing “where” is not just one location. The scheduler needs to see ALL jobs on a calendar AND…
https://servicetrade.com/wp-content/uploads/2015/11/Slider1-scheduler1.jpg554930Billy Marshallhttp://servicetrade.com/wp-content/uploads/2016/03/SERVICE_TRADE_LOGO_NO_TAGLINE_340x156.pngBilly Marshall2013-02-15 00:01:022019-04-22 11:23:58Field Service Scheduling – Kill the “Where-wolf” that’s eating your profit
Talk is Cheap, and a Picture is Worth 1600 Words
New Year’s Resolution – No More PC Apps!
Customers Speak Louder than Marketers
The Labor Market is Speaking – Are You Listening?
Ripe Bananas, Seat Miles, and Service Labor Hours
Never Miss a Service – Managing Recurring Services
Track the Truck? Track the Tech!
Smartphones are Smart Business
Field Service Scheduling – Kill the “Where-wolf” that’s eating your profit