CUSTOMER STORY | SCALABLE GROWTH

Encore Fire Protection: Scaling Growth with a Single Operational Playbook

As Encore Fire Protection expanded across multiple locations and brands, they needed a technology partner that could unify their operations and help every team deliver consistent, high-quality service.

With ServiceTrade, Encore gained a single platform for scheduling, communication, and accountability—from field technicians to leadership. Teams now have full visibility into upcoming work, job history, and performance data, creating faster decisions, smoother collaboration, and better customer outcomes.

ServiceTrade helps Encore Fire Protection stay aligned, efficient, and ready for continued growth across the fire protection industry.

Mergers and Acquisitions at Encore: Building Partnerships THAT PreservE What Works

Encore Fire Protection grows through mergers and acquisitions by pairing a people-first integration strategy with the power of ServiceTrade. With ServiceTrade’s connected platform, Encore unifies operations across newly acquired businesses, giving every team greater visibility, accountability, and consistency. The result is faster scaling, stronger communication, and a seamless customer experience across all locations.

Also watch President Tom O’Connor, Regional Director Chris Ribando, and technicians John and Jamie explain what it’s like to join Encore as a new partner.