Data: Top performers grew YoY revenue by 33.2%.
Insight: Top performers grow 2x faster with better operations.
Best Practices: Prioritize value over volume. Schedule more proactive repairs. Accelerate cash flow.
Data: Top performers completed 85.6% of jobs on time.
Insight: Higher on-time completion rates were not correlated with higher revenue growth rates, indicating that completing more jobs on time is not a path to revenue growth. Prioritizing jobs with higher revenue potential on your schedule is a more impactful strategy.
Best Practices: Fully utilize your technicians. Prioritize work orders by revenue. Set and manage dollars per day goals.
Pull-through work includes repairs, upgrades, replacements, and installations that come from recorded deficiencies.
Data: For top performers, 19.5% of all work orders were pull-through in nature.
Insight: Pull-through work rate top-half performers grew 2x faster.
Best Practices: Find more deficiencies. Quote repairs faster. Make it easy for customers to approve quotes.
Data: Top performers invoice customers within 1.6 days.
Insight: YoY, commercial contractors are billing 20% slower.
Best Practices: Pre-bill when possible. Automate pricing contracts. Prioritize invoicing by revenue.
