What a winning sales process actually looks like
A winning sales process rests on three things working together: pipeline visibility, fast and consistent proposals, and professional output. Standardizing pricing across reps and syncing proposal data directly into ServiceTrade after a deal closes can cut proposal turnaround time by up to 80% compared to building each one from scratch in Word and Excel. That […]
Turn compliance into your competitive edge
A defensible fire protection compliance record protects contractors from liability exposure and creates revenue at the same time, because every inspection that documents compliance also flags a deficiency worth quoting. ServiceTrade ties inspections, tests, and repairs to a specific asset and job inside the same app technicians already use, with GPS timestamps and customer acknowledgments […]
How connected inspection workflows cut hours off every fire protection job
Connected inspection workflows cut hours off fire protection jobs by automating scheduling, prepopulating mobile forms, and turning deficiencies into same-day quotes instead of days-old paperwork. ServiceTrade customers see a 40% decrease in time spent on scheduling and dispatch and a 15% increase in work orders. ServiceTrade Inspections is built specifically for fire protection’s multi-service-line complexity, […]
Generic CRMs for fire protection contractors: Where they fit, and where they break
Generic CRMs like Salesforce handle contact management and pipeline tracking well for fire protection sales teams, but they break down the moment a rep needs to build an actual quote. Fire protection pricing depends on NFPA inspection intervals, asset-level pricing, and AHJ-specific compliance rules with no native home in a generic CRM. That gap forces […]
Boost revenue per technician, for fire protection companies
Fire protection companies raise revenue per technician not by adding trucks or techs, but by turning more of the deficiencies techs already find into billed work through a deficiency-to-quote workflow. Contractors using SalesManager for Fire cut proposal creation time by 80% and increased gross margin by 15%, according to independent research from Hobson & Co, […]
Field service software implementation checklist: 10 steps to getting it right
A 10-step field service software implementation checklist covering data migration, training, roles, and 90-day success metrics to get your rollout right. Rolling out new field service management software takes more than signing a contract. Success depends on planning ahead, aligning your team, and making sure the right pieces are in place before launch. Use this […]
From first proposal to last dollar collected: Stella closes the loop
ServiceTrade’s Stella AI agent suite now covers billing and collections through Stella Invoice and Stella Collect, built on its acquisition of Mura. Stella Invoice catches billing errors and missed revenue before an invoice goes out, and Stella Collect runs the full collections workflow, cutting billing cycles 33% and speeding invoice processing 3x for contractors already […]
ServiceTrade acquires Mura: The Stella suite now runs Agentic AI across the full service lifecycle
We recently announced that ServiceTrade acquired Mura — the agentic AI platform that automates field service billing and collections — deepening our commitment to drive real revenue growth through agentic AI across the entire commercial service lifecycle. I want to take a moment to explain what this means, and why we believe it’s an important step […]
One system, no shortcuts: Why fire life safety contractors can’t afford a fragmented inspection approach
In fire and life safety, the stakes are too high for workflow gaps. Stitching together two specialized platforms to cover the full contractor workflow has a certain appeal: best-in-class tools for each job. But for contractors who live and breathe fire and life safety every day, the reality of managing two platforms should give you […]
From spreadsheets to sales proposal software: Build a proposal workflow you can scale
If fire inspection proposals are slowing down, your team is not the problem. Your proposal workflow is.Manual handoffs: file versions, copy/paste errors, and “who has the latest version?” conversations are the real culprit. When every fire inspection proposal has to account for system types, inspection frequencies, and multi-location scope, spreadsheets cannot keep up.This post covers […]