SELECTING SERVICE MANAGEMENT SOFTWARE (That Keeps Accounting Happy)
You know it’s time. The service work has backed up and it’s becoming difficult to manage your limited labor resources. You’re ready for a new software solution to help take your service department to the next level. At this point, many commercial service contractors turn to their accounting team for guidance. Why? Because their accounting […]
Don’t Use Residential Software for a Commercial Service Business
Commercial and residential service contractors work completely differently. So why would a commercial contractor adopt service management software designed for residential contractors? While they work in similar fields — HVAC, plumbing, electrical — commercial and residential service contractors work in altogether different ways. Three key differences highlight the complex work demands that face […]
Solving the problem bigger than double data entry
Is the administrative burden of data entry in your back office the biggest problem you face as a service contractor? Just imagine how much easier life would be if you could eliminate all of that wasteful double data entry. Just imagine what it would be like if your technicians could capture data in the field […]
Cyber Attacks in Fire and Life Safety
In 2019, there’s a fresh wave of ransomware hackers targeting US-based fire and life safety contractors that have legacy server systems. Several have been either forced to pay a bounty or face devastating disruptions when the cyber attack is unleashed. If you believe you are safe because no one is going to notice or care […]
Two Ways for Contractors to Attract More Service Technician Job Applications
Your reputation has always been important when recruiting talent because the best techs want to work at the best companies. But the mediums job seekers use to search for potential employers has changed. Word of mouth is still around but pales in importance compared to your company’s online reputation. Before a job seeker even applies, […]
Smartglasses Face a Blurry Future
At the 2012 Google I/O conference, the big “reveal” was Google Glass. A team of Glass-wearing skydivers live streamed their descent toward the roof of the San Francisco Moscone center where the event was underway. It was an awe-inspiring stunt, but Google Glass flopped due to a buggy and ridiculous user experience, and the project […]
Keeping Score is Not the Same as Winning
Every major sports venue has a prominent scoreboard so that fans and participants alike can easily review the score with a glance to the outfield or upward at the jumbotron. Knowing the score is a critical element in decision-making. No point in running the ball up the gut in football when you are behind by […]
Case Study: Ressac Implements Sage Intacct with ServiceTrade Integration
For more than 85 years, Ressac has established itself as a high quality, low-cost commercial contractor for heating, ventilation, air conditioning, and refrigeration systems. Specialties include low-rise office parks, mall retail, and big box retail sites. THE CHALLENGE Ressac recently implemented ServiceTrade to improve their service management and customer service. While this solved their […]
Is your service company’s training program missing something?
“I read the book and followed the instructions.” These words from Samwell Tarly in the third episode of the seventh season of Game of Thrones stood out to me. Sam is a student in a university where he’ll gain an education in medicine, science, and history. In the real world, students gain a general understanding […]
Service Hazard (Infographic)
What’s holding your service business back? Is it double data entry and other accounting inefficiencies in the back office? If you solve those problems, are you going to create more value for your customers, make your techs more productive, and differentiate yourself from the competition? Nope. Accounting doesn’t drive better customer outcomes. So, why do […]