Choosing quality over quantity: Why the right customers matter
For commercial service contractors, it’s essential to find ways to improve efficiency and profits during this time of economic uncertainty and labor shortages. Drawing from ServiceTrade CEO Billy Marshall’s presentation at the 2024 Digital Wrap Conference, this article explores one key strategy for reducing risk, maximizing efficiency, and growing your profits: selling to the best […]
Terminate risk: Your new sales mission in an AI world
A better approach to the skilled labor shortage
At ServiceTrade’s 2022 Digital Wrap Conference, CEO Billy Marshall presented an innovative solution to a core challenge that’s top of mind for everyone these days—the ongoing labor shortage. The statistics are concerning. For every two techs that retire each year, only one enters the field. But demand for your services continues to grow. So what’s […]
Selecting service management software that keeps accounting happy
You know it’s time. The service work has backed up and it’s becoming difficult to manage your limited labor resources. You’re ready for a new software solution to help take your service department to the next level. At this point, many commercial service contractors turn to their accounting team for guidance. Why? Because their accounting […]
5 liability management tips for fire protection contractors
It’s the unwelcome event many fire and life safety contractors have experienced and many others dread. A letter arrives. You’ve been listed in a liability claim. In the past, most liability claims were associated with fire and life safety system installations. Today, however, the majority of claims come from inspection, service, and repair work. The average […]
5 steps to growing pull-through repair revenue
In a tight labor market, many service contractors are at capacity, with no room to take on new customers. To continue growing at such a time, businesses must find ways to increase revenue from existing customers. In fact, ServiceTrade’s recent data analysis found that the fastest way for commercial service contractors to grow overall revenue […]
Raising prices during inflationary times and beyond: Part II
In Part I of this series, I shared my thoughts on how a service contractor’s Digital Wrap enables them to routinely raise prices while retaining customers. We talked about (a) the importance of consistently presenting your brand as a premium product and (b) providing a superior customer service experience. Here in Part II, we’ll talk […]
Raising prices during inflationary times and beyond: Part I
What Should I Do About Inflation? Give ‘Em a Big Ass Price Increase! The most efficient way to grow revenue in your business is to increase the price you charge for the services that you provide. Sounds easy, right? Well, it can be if you understand the underlying psychology of buyers and you have the […]
Don’t use residential software for a commercial service business
Commercial and residential service contractors work completely differently. So why would a commercial contractor adopt service management software designed for residential contractors? While they work in similar fields — HVAC, plumbing, electrical — commercial and residential service contractors work in altogether different ways. Three key differences highlight the complex work demands that face […]
Growth benchmarks for commercial service contractors
At ServiceTrade we know that you want to be the best commercial service contractor in the markets you serve. It’s difficult, however, to be the best if you don’t know what the best is. You could only guess about how your peers were performing, until now. ServiceTrade analyzed data from 600 of our customers to […]