Deliver industry leading service with proactive asset management
Proactive asset management means giving customers a documented plan and condition history for every piece of equipment a contractor services, not just a response after something breaks. Contractors who track asset history, collect condition data on every visit, and share that plan with customers win pull-through repair work and enterprise renewals that reactive competitors can’t […]
The case for vertical AI in commercial service
Vertical AI is trained on real deficiencies, work orders, and asset histories from a single trade, not scraped internet text with a service company’s branding stuck on top. ServiceTrade’s Trade Intelligence data layer runs on 14 years of commercial service history across 48 million tracked assets and 17 million service and deficiency events, and Stella […]
Asset and location history: The operational wisdom you’re already sitting on
ServiceTrade’s Smart Tech Prepare turns the job, asset, and location history already logged in ServiceTrade into a short prep note delivered before every visit, covering what happened last time, open deficiencies, and how to get onto the property. It surfaces pinned comments and links back to source records instead of leaving techs to dig through […]
Great Plains is going away. Here’s how to modernize field service at the same time.
Contractors leaving Great Plains for Dynamics 365 Business Central get one shot to fix how field and office teams work together, not just swap ERPs. The free guide covers cloud security evaluation, the ERP-module-vs-field-service-platform decision, and how to sequence integrations and implementation so the transition doesn’t stall operations. Microsoft is sunsetting Great Plains, and Dynamics […]
The AI gap in commercial field service is already opening
Workflow-embedded AI, tools built directly into the software technicians and dispatchers already use, is already producing measurable results in commercial field service, including directional estimates of 1.2 hours of recovered billable time per technician per day. The contractors adopting these tools now, rather than generic AI chat add-ons, are positioning themselves ahead of competitors on […]
Is your data too messy for AI? The answer might surprise you
Most contractor data isn’t too messy for AI scheduling, it just needs sorting instead of a full overhaul. Stella is built to sort through outdated notes, inconsistent formatting, and legacy service lines while flagging the handful of real blockers, like unresolved site addresses or inactive technicians, that actually need fixing. Data quality keeps improving with […]
Schedule for the business, not just the board: Introducing Stella Schedule
Stella Schedule is ServiceTrade’s AI scheduling agent that builds full-day schedules based on drive time, technician fit, workload, and SLA urgency, then hands them to schedulers for review. In early access, it lifted billable hours per shift by 20%, cut drive time by 30%, and increased SLAs met by 20%. Schedulers still approve, adjust, or […]
From first proposal to last dollar collected: Stella closes the loop
ServiceTrade’s Stella AI agent suite now covers billing and collections through Stella Invoice and Stella Collect, built on its acquisition of Mura. Stella Invoice catches billing errors and missed revenue before an invoice goes out, and Stella Collect runs the full collections workflow, cutting billing cycles 33% and speeding invoice processing 3x for contractors already […]
ServiceTrade acquires Mura: The Stella suite now runs Agentic AI across the full service lifecycle
We recently announced that ServiceTrade acquired Mura — the agentic AI platform that automates field service billing and collections — deepening our commitment to drive real revenue growth through agentic AI across the entire commercial service lifecycle. I want to take a moment to explain what this means, and why we believe it’s an important step […]
You are what you eat: AI built for commercial contractors
Artificial Intelligence brilliantly handles the most burdensome of human jobs to be done, yet it cannot escape the old adage that you are what you eat. As we sit on the precipice of launching a powerful new agentic suite, Stella, I shall take a nanosecond to reflect on our journey. We have steadily launched six […]