The KPIs That Show Where Revenue Gets Stuck in Your Service Business
You’re probably tracking the wrong things Most contractors track jobs completed, revenue, and backlog. Those numbers tell you what happened.They don’t tell you where growth is slowing down. Growth issues usually aren’t about demand. They’re about friction between steps. Measure how work moves, not just what gets done You already run the lifecycle: Sell → […]
Why Your Sales Process Might Be Slowing Down Your Service Business
Growth shouldn’t make your business harder to run More work should mean more revenue. But for a lot of contractors, it also means more admin, more confusion, and more time spent sorting things out after the job is sold. Sales isn’t the problem. But it is often where the friction starts. Sales doesn’t end when […]
SalesManager – Multi-Site Proposals : A Smarter, Faster Way to Win Work Across Every Location
If you sell service work to customers with multiple facilities, you know how complicated proposal management can get. Different locations, different scopes, different service levels… and usually a whole lot of manual effort just to keep everything straight. That’s why we’re excited to enable Multi-Site Proposals for all SalesManager customers, a powerful new way to […]
Break Through and Scale Faster: Why DWC25 is a Must-Attend Event for Commercial Service Contractors
Every year, ServiceTrade hosts the Digital Wrap Conference, our signature event designed specifically to empower commercial service contractors. This year, DWC25, happening November 4-6, 2025, at the beautiful Wild Dunes Resort in Isle of Palms, South Carolina, promises to be our most impactful yet. Why should you attend? Because today’s commercial service industry is changing […]
Close More Deals, Faster: How ServiceTrade Sales Functionality Helps Contractors Win
In a competitive commercial service market, landing maintenance agreements is your most valuable strategy for strengthening customer relationships and building future revenue streams. Sales reps and account managers are the face of your business to the customer, and they need easier ways to propose equipment maintenance agreements and provide accurate quotes for required repairs or […]
Choosing Quality Over Quantity: Why the Right Customers Matter
For commercial service contractors, it’s essential to find ways to improve efficiency and profits during this time of economic uncertainty and labor shortages. Drawing from ServiceTrade CEO Billy Marshall’s presentation at the 2024 Digital Wrap Conference, this article explores one key strategy for reducing risk, maximizing efficiency, and growing your profits: selling to the best […]
Highly Recommended Holiday Reading
This might not be for you, but most of us in sales need help knowing what to say and when. Take a look at this two-minute clip of Phil M. Jones from the 2019 Digital Wrap Conference. This exercise demonstrates how the right words can change how we think. At DWC19, Phil revealed some of […]
254,484 Quotes: Fast, Rich, and Easy
Commercial service contractors, do delays in sending repair quotes to your customers impact your approval rate? How much? Are quotes more likely to be approved if they are paper or digital? Do pictures and videos help? These are easy questions to answer! Simply connect a business intelligence (BI) tool, like Amazon QuickSight, to the application […]
Tellin’ ain’t Sellin’ – Every Customer is From Missouri, So Show Them Something!
When your salespeople call on customers, what are they pitching? What do they present when they get that rare opportunity to show a high-profile prospect the benefit of working with your company? While I have not been in the room often when a commercial service contractor is pitching a customer, I have seen hundreds of […]
That Awkward Moment
I love asking business owners and managers “Who do you think you are?” I’m not trying to pick a fight. What I’m really asking is “What makes you different and better than your competition?” But that’s a pretty boring question. Generally, those who give me a concise, thoughtful answer run growing and profitable companies. Those […]