Deliver industry leading service with proactive asset management

Proactive asset management means giving customers a documented plan and condition history for every piece of equipment a contractor services, not just a response after something breaks. Contractors who track asset history, collect condition data on every visit, and share that plan with customers win pull-through repair work and enterprise renewals that reactive competitors can’t […]

Smartglasses face a blurry future

At the 2012 Google I/O conference, the big “reveal” was Google Glass.  A team of Glass-wearing skydivers live streamed their descent toward the roof of the San Francisco Moscone center where the event was underway.  It was an awe-inspiring stunt, but Google Glass flopped due to a buggy and ridiculous user experience, and the project […]

Southwest Airlines figured out how to deploy 14,000 devices so you Don’t have to

I had not thought about how much our service contracting customers have in common with Southwest Airlines until I read an article about the airline issuing iPad Minis to flight attendants to streamline operations. Ok, so their territory is pretty big. And they have quite a fleet to manage. But they offer recurring services, and […]

Technology tip: Move photos from your devices to Google photos

How many photos are stored on your smartphone right now? I have 1,438 photos that take up 4.8 GB of storage space — but this is pretty low compared to some of the folks around ServiceTrade.Carrying around more than 1,400 images is pretty painless — until it isn’t. Have you ever hit the storage wall […]

Don’t limit your techs to just one tool – or just one mobile application

If you’ve been reading our blog for a while (thank you, by the way), you’ve heard ServiceTrade advocate a connected IT ecosystem of business operations applications for your customer service, accounting, inventory, CRM, payroll, email marketing and online reviews.  There are modern, mobile solutions for all of these needs that work within an integrated system. […]

Smartphones are smart business

If you have been looking for an excuse to arm your field techs with smartphones, I am going to give you several in this blog post. The goal of any business expenditure is to make your business more competitive by lowering costs, improving customer service, or increasing revenue.  I believe an investment in smartphones for […]