Deliver industry leading service with proactive asset management
Proactive asset management means giving customers a documented plan and condition history for every piece of equipment a contractor services, not just a response after something breaks. Contractors who track asset history, collect condition data on every visit, and share that plan with customers win pull-through repair work and enterprise renewals that reactive competitors can’t […]
From communication to valuation: How transparency builds stronger service businesses
In commercial service industries like fire and life safety or mechanical, growth isn’t a mystery—it’s a system: serve better, keep more customers, grow recurring revenue, and scale without adding unnecessary overhead. The contractors winning today aren’t just working harder. They’re using transparency as a competitive weapon—turning self-service and timely communication into higher retention, steady revenue, […]
Break through and scale faster: Why DWC25 is a must-attend event for commercial service contractors
Every year, ServiceTrade hosts the Digital Wrap Conference, our signature event designed specifically to empower commercial service contractors. This year, DWC25, happening November 4-6, 2025, at the beautiful Wild Dunes Resort in Isle of Palms, South Carolina, promises to be our most impactful yet. Why should you attend? Because today’s commercial service industry is changing […]
The customer experience questions service contractors should be asking
As a commercial service contractor, providing an excellent customer experience is essential for building a strong reputation and growing your business. In competitive markets, facility owners and managers have many options to choose from and they’re more likely to work with a contractor who can give them a positive experience at every turn. How does customer […]
How to grow your service contracting revenue 23.4% year over year
On average, commercial service contractors who use ServiceTrade grow their invoice revenue by 23.4% year over year. All you have to do is buy ServiceTrade and you’ll grow! Our work here is done. The end. If only it were that simple. There is a big difference between the best and worst performers. For example, contractors […]
Selecting service management software (that keeps accounting happy)
You know it’s time. You need to purchase software to help streamline your services department. Up until this point, your accounting software has been your biggest investment in technology to run your business. As tempting as it is to throw away your current system in search for the perfect all-in-one (a mythical unicorn if you […]
How commercial service contractors can dominate with mobile tech
This post is the second in my discussion of how to use mobile technology to dominate your market. If you haven’t read my first post, you can find it here. In that post, I discuss the basics in taking your customer service mobile – you’ll want to meet this milestone before jumping into milestones two […]
Winning the mobile marathon as a commercial service contractor
There are plenty of examples of companies that have built market success because of their use of mobile technology, including Domino’s, Chick-fil-A, and Starbucks. Starbucks launched their mobile app in early 2011, and it included a mobile pay feature similar to a gift card. Mobile innovation has paid off for Starbucks. They reported that in […]
Avoid this pitfall when going paperless
When we talk to commercial service contracting companies about going paperless, the conversation usually starts with how they envision paperless processes will benefit their back offices by saving time and money. They want to send invoices faster, save money on postage, and reduce tech phone time. Going paperless definitely results in these and other improvements […]
Mapping your customer’s journey
Do you have ambition to become the leading service contractor in your market? Does it feel like operational and administrative inefficiencies are holding you back? We get it. It’s not easy to lead the market when it feels like you can’t even get your own house in order. We’ve helped hundreds of our customers streamline […]