The AI-powered Stella agents help commercial contractors turn existing service, asset and workflow data into faster deficiency quotes and dispatch-ready schedules.
ServiceTrade recently announced the launch of Stella, a suite of AI agents designed to help commercial fire, life safety, and mechanical contractors eliminate the operational bottlenecks that slow down revenue-generating work.
For many contractors, growth is limited not by lack of demand, but by the manual coordination required to move work forward. Deficiency quotes can sit in the queue for days. Dispatchers spend hours building and adjusting schedules. Service managers rely on institutional knowledge, scattered notes, and repeated follow-up to keep jobs moving. These delays create real business impact, affecting quote turnaround, technician utilization, customer experience, and revenue capture.
Stella is built to address those challenges directly inside ServiceTrade workflows. Rather than functioning as a separate AI tool or add-on, Stella works within the system contractors already use to manage service operations. It is powered by Trade Intelligence, ServiceTrade’s proprietary data layer built on more than 14 years of commercial service history and 48 million managed assets. That foundation gives Stella the operational context needed to support complex service decisions, including asset history, pricing rules, technician skills, compliance requirements, and customer commitments.
The first AI agents in the Stella suite focus on two critical areas: deficiency quoting and scheduling.
Stella Quote helps contractors turn open deficiencies into revenue faster by assembling structured quote drafts in minutes. It brings together key details such as asset information, parts, labor, and scope language, while helping teams apply standards consistently across the business. By reducing the manual work required to build deficiency quotes, contractors can shorten turnaround times, create a more reliable starting point for review, and move more work toward approval. ServiceTrade data shows that cutting quote turnaround from weeks to minutes can increase approval rates by 33%.
Stella Schedule helps service teams create dispatch-ready schedules that balance business priorities with operational realities. It accounts for technician skills, availability, travel time, workload balance, priority jobs, and service-level agreement deadlines. By turning hours of manual scheduling coordination into a system-driven process, Stella Schedule helps contractors improve utilization, reduce travel time, and maximize billable hours while preserving the context behind scheduling decisions.
For ServiceTrade, Stella represents a practical application of AI for the commercial trades: not generic automation, but purpose-built intelligence embedded in the workflows where work actually happens. The goal is to help contractors reduce repetitive coordination, improve consistency, and scale more profitably without adding unnecessary administrative burden.
By helping teams move faster from deficiency to quote, from quote to approval, and from scheduled work to completed service, Stella gives contractors a new way to turn everyday operational obstacles into revenue opportunities.
Read more about it in the 2026 May/June edition of SprinklerAge.
About ServiceTrade
ServiceTrade, Inc. is the leading AI-powered field service management platform for commercial fire protection and mechanical contractors. Built on Trade Intelligence, a proprietary data intelligence layer informed by more than 14 years of service and asset data, ServiceTrade connects field and office teams across the full service lifecycle, from sale and service delivery through quoting, invoicing and customer engagement, turning everyday service work into predictable, profitable growth. ServiceTrade applies AI directly inside service workflows to deliver explainable guidance and take action on next steps automatically, reducing manual work and operational friction so teams can scale efficiently. Today, more than 1,300 contractors rely on ServiceTrade to run more efficient service operations. ServiceTrade is headquartered in Durham, North Carolina.
