Durham, NC — February 5, 2026 — ServiceTrade, Inc., the leading field service management platform for commercial fire protection and mechanical contractors, today released aggregate 2025 customer performance data showing measurable gains across its customer base. Contractors using ServiceTrade reduced emergency work by 27%, increased weekly work orders by 15% and delivered 25% higher margins on planned work while experiencing 70% less margin volatility.
The results demonstrate how inspection- and maintenance-driven workflows create predictable revenue and operational leverage. ServiceTrade customers generated $12 billion in proposals, $9 billion in quotes and $8 billion in invoices while capturing $822 million in repair revenue tied to recurring inspections or maintenance work.
“Our customers proved that planned service changes the economics of operations,” said William Chaney, CEO at ServiceTrade. “Whether it starts with a fire inspection or a mechanical maintenance visit, the outcome is the same: findings turn into approved work faster, planned service replaces emergency calls and margins stabilize. That’s the service flywheel in action.”
Contractors using the platform logged 28 million billable hours and completed 15% more jobs using their existing workforce. They processed 6.1 million invoices and sent 1.4 million quotes, achieving a 63% acceptance rate with 40% of the quoted value approved.
In Q3 2025 alone, contractors using ServiceTrade’s SalesManager closed $3 billion in deal volume at a 60.6% proposal approval rate. The data shows that inspection and maintenance findings, including identified deficiencies and required repairs, consistently translate into billable work, creating repeatable revenue while reducing reliance on reactive emergency calls.
“ServiceTrade’s 2025 customer performance data shows that the service flywheel is no longer an abstract concept. These outcomes demonstrate that predictable, enterprise-ready growth is achieved by turning service data into action across the entire service lifecycle. We congratulate our customers for their outstanding achievements and performance in 2025,” concluded Mr. Chaney.
About ServiceTrade ServiceTrade, Inc., provides AI-powered field service management software that brings the future to commercial contractors now. Built on 13 years of operational data, ServiceTrade transforms business intelligence into action, helping over 1,300 fire protection and mechanical service contractors address labor shortages, empower modern technicians and maximize field revenue through a powerful service flywheel. ServiceTrade helps contractors reduce emergency work, expand margins, and scale with confidence. ServiceTrade is based in Durham, North Carolina.
