The fire protection industry is currently grappling with a national skilled labor shortage; however, AFSA Contractor Member and ServiceTrade customer Total Fire Protection in Grand Rapids, MI, is responding with a people-first approach that involves a team-oriented culture and the embracing of technology to combat the issue.  

Using ServiceTrade, Total Fire has improved its scheduling, documentation, and communication.  “Before, we were still using paperwork orders and trying to read chicken scratch notes from the technicians,” said Dave Gard, of Total Fire. “Now techs can clock in, document deficiencies, take photos, and log everything in real time.  It’s a game changer.”

Read it on page 36 of the May/June 2025 issue of Sprinkler Age.