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Platform

Core capabilities

PartsManager

Inspections

SalesManager

ServiceTrade AI

Integrations

ServiceTrade logo

AI-powered field service management for commercial contractors—maximize technician performance, streamline operations, and deliver digital-first customer experiences.

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PartsManager logo

Manage parts purchasing and inventory across trucks and warehouses—connect parts to jobs so techs have what they need and billing stays accurate and on time.

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ServiceTrade Inspections

Unified mobile inspections that streamline inspection workflows, generate compliance-ready reports, and turn findings into actionable deficiencies and repairs.

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ServiceManager logo

Purpose-built estimating and proposal automation for commercial service contractors—quote faster, standardize pricing, and connect cleanly from sale to service.

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ServiceTrade AI

ServiceTrade AI helps field and office teams work faster by turning job data into insights opportunities, spotting issues early, and automating next steps.

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Integrations

ServiceTrade Integrations connect your ERP, accounting, and other tools to reduce double entry, speed up billing, and keep data consistent across field and office teams.

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Two HVAC technicians reviewing an inspection on a tablet in a workshop, with an air conditioning unit and tools behind them
  • Mobile inspections
Fire protection technician inspecting a red sprinkler system riser with a meter in a mechanical room
  • NFPA reports
Stella AI manages deficiencies within the ServiceTrade app
  • Deficiency management
Stella Schedule screenshot on top of ServiceTrade app screenshot
  • Stella Agents
ServiceTrade project financials panel with a 'Launch Stella AI' button, over a photo of a female technician using a tablet on a rooftop
  • Smart Assistants
Stella showing deficiencies in work
  • Trade Intelligence
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Industries

We help contractors in these industries keep facilities safe and comfortable for the people who use them.

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Mechanical service

Perform inspections, manage deficiencies, increase repair revenue, inform clients, and reduce liability

Fire protection & life safety

Manage maintenance and projects, increase pull-through revenue, sell agreements, and inform clients.

Commercial HVAC

Organize recurring and dispatch work and keep detailed asset service history

Electrical

Dispatch work, manage job casting, and keep detailed asset service history.

Refrigeration

Keep track of refrigerant usage and give techs a safety and compliance task list.

Kitchen exhaust cleaning

Optimize schedule and routes, and store and share before-and-after photos

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ServiceTrade AI

Bring practical, workflow-embedded intelligence to eliminate busywork and improve the service lifecycle.

See Stella in action
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Trade Intelligence

Improve throughput, protect margins, and expand capacity.
Stella Quote preview screen in ServiceTrade app

Stella Agents

Plan, coordinate, and execute core tasks across the service lifecycle.
Screenshot of the AI assistants supporting parts management

Smart Assistants

Move faster and deliver better customer experiences.
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Why ServiceTrade?

One connected platform built for how commercial service businesses actually work.

About us
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TradeConnect

Registration is now open—reserve your spot and get the latest event updates
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News & press

Stay up to date with  ServiceTrade news, announcements, and industry insights
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Compare services

Directly compare ServiceTrade to the top field service software companies in the industry
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All resources

Our resources will help you use data and technology to create a more profitable business.

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Case studies

See how commercial service contractors use ServiceTrade’s end-to-end field service management software.

Reports and research

Industry insights , trends, and the latest data straight from the field.

eBooks and guides

Free guides to help efficiently manage and scale your commercial service business.

Webinars

Live and on-demand webinars for mechanical and fire and life safety contractors.

Blog

Expert knowledge and industry insights to improve your commercial contracting business.

Events

Explore upcoming ServiceTrade events, webinars, and industry gatherings built to help contractors connect and grow.

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Home

William Chaney shares insights and retention strategies to help contractors address the labor shortage in fire & safety journal americas

Article header: 'Solving the Technician Training Dilemma' (FSJA)

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In the May 2025 issue of Fire & Safety Journal Americas, ServiceTrade CEO William Chaney shared perspectives, motivators, and goals we learned from ServiceTrade’s 2025 Technician Insights Report. These insights, gathered from a survey of 650 fire and mechanical service technicians, highlight what matters most to service technicians as they perform their daily jobs. Read the article for a Q&A that reveals the best strategies to attract and retain top talent, streamline operations, and grow the commercial field service workforce. 

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The latest

Build your field service management knowledge

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Billy Marshall CEO at ServiceTrade headshot

ServiceTrade’s next chapter: A message from Billy Marshall

I’m back as CEO of ServiceTrade, starting today. I co-founded this company in 2012 because I believed commercial contractors deserved

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ServiceTrade Co-Founder Billy Marshall Returns as CEO

Founder returns to help commercial contractors grow their businesses and capitalize on the transformational opportunity presented by AI DURHAM, N.C....

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5 reasons to attend TradeConnect 2027

Our last annual event, formerly DWC, drew more than 450 attendees over 3 days. The event is back in 2027...

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