Millennial Falcon meme
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5 shocking things you don't know about next-gen facility managers

First off, I have to congratulate you on clicking through to read this article. You are well on your way to understanding the younger, future generation of facility managers and you didn't even realize it. "How" you ask? The title of this article…
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Innovation is not an Option for Service Contractors

My kids have a Chick-fil-A habit, and I don’t mind because I also enjoy the comfort food they offer (particularly an Arnold Palmer with half lemonade and half unsweet iced tea).  On my latest Chick-fil-A run, I was bombarded in the restaurant…
Billy is an animated speaker
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Make your Business more Valuable by Being more Valuable to your Customers

Billy Marshall often speaks to industry association groups on topics that help service companies be more valuable, successful, productive and more important to their customers. This past May, he spoke in Indianapolis to fire protection companies…
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Sharing: No Longer Any Separation between User Experience and Brand Perception

We’re always on the lookout for great commentary on the importance of customer experience to the success of modern businesses. There was a recent post by Greg Sterling on screenwerk.com that stood out to us, that we want to share with you. Read:…
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Photo Cliches Drive Sales and Retention for Service Contractors

We’ve all heard, and likely loathe, the plethora of bad cliches about pictures. As overused and seemingly meaningless as these cliches are, they hold a literal wealth of knowledge for field service contractors. From new sales to retention,…
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Here Comes the Amazon of Services

Drones probably won't impact your field service company, but Amazon's other accomplishments in online customer engagement most definitely will. Have you noticed that it is impossible to purchase anything from Amazon without first seeing…
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You Can’t Just Wing it When it Comes to Collecting Online Reviews

When blogging was still a novelty, I wrote a silly little blog for friends and family with what I like to call my “quippy observations.” One of the regular features was movie reviews that used a chicken wing-based rating system.  I know,…
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Rise of the Machines in Service Industries

A few months back, I wrote a blog post about the Tesla lesson for service contractors.  Tesla has a direct-to-customer model for sales and service, and they support this model with a high tech connection to the car that allows them to deliver…
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NYC Taxis Start the New Year with a Digital Wrap

Happy new year! Two thoughts keep coming back to me this week: First, I sure miss sleeping in over the holidays (I’ve never been a morning person). Second, 2016 is going be the year of the digital wrap for service companies. The Year…