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Customer Interfaces: Comparing Apples and Blackberrys

Just over ten years ago, Apple announced the iPhone. Blackberry was the smartphone king with a great keyboard and wheel/ball for email power users.  Now Apple is the most valuable company in the world, and Blackberry is out of the smartphone…
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What's your company worth?

In The Digital Wrap Book, Chapter 14 was titled the Digital Wrap Formula for Maximizing the Value of Your Business.  The chapter covered the technical, financial calculus that can be used to determine the amount a financial buyer might pay…
Billy is an animated speaker
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Make your Business more Valuable by Being more Valuable to your Customers

Billy Marshall often speaks to industry association groups on topics that help service companies be more valuable, successful, productive and more important to their customers. This past May, he spoke in Indianapolis to fire protection companies…
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Key Principles to Maximize the Value of Your Service Contracting Business

At some point, every business person or entrepreneur wants to be paid the full value for the investment of time, energy, love, and money they have made in their business.  Whether that payday is an arms length financial transaction with an…
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What is Great Customer Service Worth? About 20% and $41 Billion.

Unless you’ve been living under a rock recently, you know that Uber is a taxi service start-up that connects drivers with folks who need a ride. As a business, Uber connects riders and drivers (just as a taxi service does) and they collect…
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Give Yourself a Raise - 5 Ways Service Contracting Software Puts More Money in Your Pocket

One of the consistent themes we hear from our service contractor customers is how expensive, slow, and cumbersome basic administrative tasks become when they attempt to scale their business with their on-premise PC server-based applications.…
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4 Ways Service Contractors Can Grow Sales Without Selling

Services businesses are "the gift that keeps on giving" in the revenue department...if managed effectively. Unfortunately, many are not very well managed and somehow lose their connection and relevance with customers. The success of Angie's…