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2020 COVID-19 Impact on Fire Protection Contractors - Through November

A data study of what happened in 2020 (the great dumpster fire.)   Since March 2020, the fire protection contracting industry has been reeling from the impacts of COVID-19. In the early days of the pandemic, when cities and states…
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Get Ready for Greedy Growth - Build a Lasting Competitive Advantage During an Economic Turndown

“When others are greedy, be fearful. When others are fearful, be greedy.” Warren Buffet is the third richest guy on the planet, and he is known for taking a long view on wealth creation. According to Buffet, when the good times are rolling,…
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Service Contractor Data Analysis Part 2: Measuring the Recovery from COVID-19 (July 31 Update)

Since March, the facility service contracting industry has been reeling from the impacts of COVID-19. Appointment volume dropped 29% in March and flatlined in April across the US and Canada according to ServiceTrade usage data. [read part…
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The Silver Lining For Service Contractors

Despite all the bad news in these unprecedented times, there is a silver lining for facility service contractors. There are signs of hope around the edge of this dark cloud. According to indicators like the skyrocketing unemployment rate, International…
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How We Work From Home - Advice for Scattered Managers

Working from home can be just as productive as working in the office, but it requires some changes in how you manage your team. I asked ServiceTrade's department managers to share the tools, management tips, and new ways of working that are…
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The Threat of Ransomware is Rising During COVID-19 Crisis

Becky works for Dan and she’s working from home. She just opened this email. She doesn’t know where Dan is at the moment or what he’s working on. To keep things moving along she’s reacting quickly to every email. So Dan’s short…
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5 Questions with Brad Boggs, B&W Mechanical Contractors

ServiceTrade customer Brad Boggs is Vice President at B&W Mechanical in Atlanta, Georgia. They’ve been using ServiceTrade for about three years. Brad has extensive experience running service operations remotely - whether that’s…
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4 Parts Management Questions with Chris Ruzika

Chris Ruzika is Director of Administration at LifeSafety Management, Inc. in West Palm Beach, Florida. LifeSafety Management has served customers in South Florida for more than 23 years, and services a wide range of systems for their customers…

Growth Benchmarks for Commercial Service Contractors

At ServiceTrade we know that you want to be the best commercial service contractor in the  markets you serve. It's difficult, however, to be the best if you don't know what the best is. You could only guess about how your peers were performing,…