ServiceTradeWhat does it mean when two of the biggest names in Internet technology jump into the service contracting business? It means that service contracting is a huge and lucrative market that is due for a shake up (or a shake down, depending on your perspective). Amazon and Google are both taking on initiatives that will […]
Want More Service Call Leads? Deliver More Service Calls! There is an old saying in sales “Activity yields Activity”. The more outbound calls you make, the more inbound calls you receive. The more conversations you have, the more clients you will gain through the insights those conversations yield. The same holds true for service calls. […]
The history of software applications for service contractors is dominated by accounting applications. Controlling the business was the first priority for computer deployment. I believe the next wave will be about collaborating with the customer via the Internet to deliver amazing customer service. The accounting application – the control point for your business – is […]
