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A Better Approach to the Skilled Labor Shortage

At ServiceTrade’s 2022 Digital Wrap Conference, CEO Billy Marshall presented an innovative solution to a core challenge that’s top of mind for everyone these days—the ongoing labor shortage.  The statistics are concerning. For every two techs that retire each year, only one enters the field. But demand for your services continues to grow. So what’s […]

Commercial Service Contractors – Can You Reduce Busy Work in the Busy Season?

Busy season is here for many commercial service contractors.  Being busy is much better than the alternative, but this busy season may be a good opportunity for you to examine your current operations and workflows and ask, “What are my people busy doing?” Busy doesn’t necessarily mean productive. In fact, busy often means hurried, overwhelmed, […]

WFH (Working From Home) FTW (For The Win)

There’s some sort of bug working its way through our sales team this week, so everyone who doesn’t feel 100% is working from home. The rest of us appreciate not being exposed to sickness while those affected remain productive in their home office. That’s just one reason why having a flexible working environment is a […]

Service Hazard (Infographic)

What’s holding your service business back? Is it double data entry and other accounting inefficiencies in the back office? If you solve those problems, are you going to create more value for your customers, make your techs more productive, and differentiate yourself from the competition? Nope. Accounting doesn’t drive better customer outcomes. So, why do […]

Scattered Data Could Sink Your Ship

Every day, we talk to service contractors that think the biggest problem with their business is double-data entry into their accounting system. We tell them the same thing every time. That’s just the tip of the iceberg. Below the surface, it’s hard to see the hundreds of small, but cumulative inefficiencies caused by scattered customer […]

How Service Companies Send Appointment Reminders

Everybody sends upcoming appointment reminders: Your doctor, your hair stylist, the vet. Are you sending them to your customers? If so, is it a phone call or an email? How informational is it? Is it boosting your brand image?   Why Service Contractors Should Send Appointment Reminders Whether for your business or for your vet, […]

Don’t Let the Back-Office Tail Wag the Company Dog

All too often, as field service companies are considering new software, they base decisions on their historical software usage patterns and let the tail wag the dog.  Since accounting software is the primary, and often only, business application in use, companies search for ways to extend back-office capabilities to the front office and beyond.  This line of thinking is understandable, but […]

Modern Tools for Service Contractors, Part 1: Operational Efficiency

Over the last couple years, we’ve compiled a list of free to low cost, easy-to-use applications and products that we often recommend to service contractors. These products range in benefits from operational efficiency to lead generation and fit into a modern ecosystem of tools necessary for service contractors to adapt to the business challenges (and opportunities) […]

Don’t bring an operations knife to a customer service gunfight: Customer engagement must be the first priority in a connected world

“Why yes, I regularly purchase products from mail order catalogs” said no one in the last 20 years.  Yet 20 years ago, most catalog retailers were thinking to themselves “If only we could improve our operations and reduce our cost of delivery, print, and call centers, we will outprice the competition and really rake it […]

Stop Texting. Start Messaging!

On several occasions, I’ve walked into a meeting with dispatchers, schedulers, and service managers who were glued to their phone texting with their technicians in the field.  Why should the office staff use a tiny keyboard on a phone to update and respond to the techs when they have a full size keyboard and monitor at […]