As a commercial service contractor, providing an excellent customer experience is essential for building a strong reputation and growing your business. In competitive markets, facility owners and managers have many options to choose from and they’re more likely to work with a contractor who can give them a positive experience at every turn. How Does […]
On average, commercial service contractors who use ServiceTrade grow their invoice revenue by 23.4% year over year. All you have to do is buy ServiceTrade and you’ll grow! Our work here is done. The end. If only it were that simple. There is a big difference between the best and worst performers. For example, contractors […]
You know it’s time. You need to purchase software to help streamline your services department. Up until this point, your accounting software has been your biggest investment in technology to run your business. As tempting as it is to throw away your current system in search for the perfect all-in-one (a mythical unicorn if you […]
This post is the second in my discussion of how to use mobile technology to dominate your market. If you haven’t read my first post, you can find it here. In that post, I discuss the basics in taking your customer service mobile – you’ll want to meet this milestone before jumping into milestones two […]
There are plenty of examples of companies that have built market success because of their use of mobile technology, including Domino’s, Chick-fil-A, and Starbucks. Starbucks launched their mobile app in early 2011, and it included a mobile pay feature similar to a gift card. Mobile innovation has paid off for Starbucks. They reported that in […]
When we talk to commercial service contracting companies about going paperless, the conversation usually starts with how they envision paperless processes will benefit their back offices by saving time and money. They want to send invoices faster, save money on postage, and reduce tech phone time. Going paperless definitely results in these and other improvements […]
Do you have ambition to become the leading service contractor in your market? Does it feel like operational and administrative inefficiencies are holding you back? We get it. It’s not easy to lead the market when it feels like you can’t even get your own house in order. We’ve helped hundreds of our customers streamline […]
Much of the popular culture in management consulting today is focused on the customer experience. Matt Dixon, the author of one of my favorite management books, The Challenger Sale, is spending many of his cycles promoting another of his books, The Effortless Experience. Shep Hyken is a customer service guru with a new book called The Convenience […]
Check out this image from an Amazon notification that I received during the holiday season. It included imagery of the product (some black pajamas), a map of my neighborhood that indicates the location of my house, the current location of the delivery driver (the Santa sleigh), and a caption telling me Santa (aka Amazon) was […]
Megabrands like Amazon and Domino’s are outselling their competitors and changing consumer expectations by going on offense and providing better customer experiences that are convenient and transparent. As easy as it is to dismiss these examples because they are seemingly unrelated to service contracting, even the local mechanic is giving their customers a better service […]
