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How Digital Inspection Forms Streamline the Inspection Process

Digital inspection forms are a powerful solution for life safety service contractors looking to streamline operations.  However, at present, a majority of contractors in the fire protection business are still using paper. There’s a…
Accountant in front of computer
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SELECTING SERVICE MANAGEMENT SOFTWARE (That Keeps Accounting Happy)

Find the software that streamlines operations, prioritizes customer experience, grows service revenue—and also keeps accounting happy. 
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What Software Buyers Can Learn from Agile Development and Lean Manufacturing

Software companies long ago abandoned complex release processes where comprehensive new versions would show up every few years. So why do software application buyers continue to plan for and tolerate implementation schedules that span several…
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Cyber Attacks in Fire and Life Safety

In 2019, there’s a fresh wave of ransomware hackers targeting US-based fire and life safety contractors that have legacy server systems. Several have been either forced to pay a bounty or face devastating disruptions when the cyber attack…

The All-in-one Software Fairy Tale

  There is no such thing as an "all in one" software application for anything.  Like a unicorn, it is a neat idea (who wouldn't want a friendly horse with a horn) that is nothing more than a fairy tale. Yet it is probably the most…
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The Road to Success is Paved with Good Integrations

As VP of Customer Success at ServiceTrade, what everybody calls me at work is “that guy who can answer your questions about integrations.” The number of meetings I’ve been called into to discuss integrations with customers has gone up…
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AI, IoT, M2M, Big Data – The Alphabet Soup of Technology Jargon You Need to Understand (Part 1 of 2)

In 1984 I was seventeen years old and working as an usher in a movie theater when the science fiction thriller The Terminator was released. It was a surprise hit, and I must have seen the movie a couple of dozen times. In case you are not familiar…
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Get More Bang for your Software Bucks

ServiceTrade sells software, so we spend a reasonable amount of time coming up with ideas and content (like this blog post) to help customers make better and faster decisions about buying software (preferably from ServiceTrade). We are particularly…