What started as an idea evolved into a book, and is now a two-day conference. Today we are happy to announce that we are hosting the first Digital Wrap Conference in October. Sunday, October 16 – Tuesday, October 18 Wild Dunes Resort Isle of Palms, SC digitalwrapconference.com Who will attend the Digital Wrap Conference […]
I consider it an indicator of how my weekend has gone if I have my weekend to do list accomplished, and dinner prepared by the time that 60 Minutes begins at 7pm on Sunday. I pulled it off this weekend. The May 1 show had a segment about financial technology revolution (FinTech for short) – […]
Before I joined ServiceTrade, I was part of the marketing department at a big data company. While proofreading a 29-page whitepaper about big data analytics, I burst into laughter over the phrase “salsa and chips are highly collaborative items.” No kidding? The data analyst who wrote the paper found that grocery store sales data indicated […]
We’re always on the lookout for great commentary on the importance of customer experience to the success of modern businesses. There was a recent post by Greg Sterling on screenwerk.com that stood out to us, that we want to share with you. Read: No Longer Any Separation between User Experience and Brand Perception Greg makes […]
The DVR is one of my favorite inventions because it takes the ads out of my way on the occasions that I watch network television or have recorded a Carolina Hurricanes game. I get back 20 minutes of my life during an hour-long network tv program, and that feels like a win. You might say […]
In some ways I miss the old way I kept track of my to do list. It was a piece of paper with an item on every line. I would draw a small box to the left of the item, then a description to the right. When the item was completed, I colored in the […]
When blogging was still a novelty, I wrote a silly little blog for friends and family with what I like to call my “quippy observations.” One of the regular features was movie reviews that used a chicken wing-based rating system. I know, it sounds weird, but it was surprisingly popular. To this day, friends ask […]
I had to chuckle every time that I walked by the Powerball signs last week that couldn’t display full $1,500,000,000 jackpot because the signs have just 3 digits to show the number in millions. This past weekend, there was the opposite situation in Houghton Lake, Michigan where they didn’t need the dollar digit when the […]
Happy new year! Two thoughts keep coming back to me this week: First, I sure miss sleeping in over the holidays (I’ve never been a morning person). Second, 2016 is going be the year of the digital wrap for service companies. The Year of the Digital Wrap Here’s a task for you: Take a look […]
