5 Liability Management Tips for Fire Protection Contractors
It’s the unwelcome event many fire and life safety contractors have experienced and many others dread. A letter arrives. You’ve been listed in a liability claim.
Entries by Molly McCormick
ASSC Adopts ServiceTrade to Improve Customer Experience and Operational Efficiency
Within eight months of implementing ServiceTrade, ASSC has significantly improved customer communications and their speed of doing business.
10 Technician Dispatch Tips to Keep Profits High & Schedules Moving
A commercial service company with an inefficient dispatching system might have technicians traveling great distances from call to call with no rhyme or reason as to which customer gets serviced when or by whom. Without effective technology and workflows, chaos is bound to ensue—especially as companies grow. Imagine how challenging it is for the dispatcher […]
How to Recruit HVAC Technicians for Your Commercial HVAC Company
Skilled technicians are the backbone of successful commercial HVAC businesses. However, it’s no secret that finding qualified HVAC technicians and retaining them is one of the biggest challenges managers and business owners face. In a cut-throat industry, where employees are poached regularly by competitors, it’s essential to recruit the best HVAC technicians and keep them […]
How Centralized Data Benefits Your Team and Your Customers
From scheduling to servicing to billing, the work of commercial service contractors is a big collaboration. The key to peak operational efficiency and excellent customer service is centralized data that is consistent and accessible to all team members at all times. That’s why collecting and organizing your data is the first order of business when […]
The ServiceTrade + Sage 300 CRE Integration Streamlines Processes and Enables Quicker Invoicing
The ServiceTrade + Sage 300 CRE integration streamlines accounting processes, saving time and staff resources, all while getting invoices to customers faster. For ServiceTrade contractor, Total Fire Protection, the integration has had a big impact on accounting operations, allowing them to: Invoice customers 2-3 weeks sooner Decrease accounts receivable aging Eliminate duplicate data entry Grow […]
5 Steps to Growing Pull-Through Repair Revenue
In a tight labor market, many service contractors are at capacity, with no room to take on new customers. To continue growing at such a time, businesses must find ways to increase revenue from existing customers. In fact, ServiceTrade’s recent data analysis found that the fastest way for commercial service contractors to grow overall revenue […]
Lessons from VSC Fire and Security: How Centralized Customer Data Drives Efficiency and Revenue
The strategic team at VSC Fire and Security has never shied away from technology. Even before the first service management software solutions hit the market, VSC was utilizing a custom-built database to streamline the creation of their building-specific inspection reports. When they exhausted the database’s abilities, they adopted early (and ultimately cumbersome) software solutions before […]
