As we’ve been talking about for a while, Google is making a move into home services. This week we have a first look at how Google may be inserting itself into service delivery for customers who are using the search engine to find a vendor. Google is testing Home Service Ads for users in San […]
Let’s play a word association game. When I say “customer service” what comes to mind? For me, it’s a toll-free phone call, entering a bunch of information on the telephone keypad, then retelling it all to a human, once you get through to one. Customer service is often limited to service delivery, or where you […]
As I ponder the differences between mobile device platforms, I wonder if this blog post is like dispensing parenting or political advice? Is this one area where we all have our preferences and nothing anybody else says will change our opinions about which is the best? If that’s the case, carry on with your established […]
So-called “rugged” smartphones are appealing to service contractors because field technicians work in environments that aren’t always electronics-friendly. As we’ve found in our own testing and heard from our customers, that durability comes at a price in performance and usability. The Deal with Rugged Devices The housing is the main selling feature of a rugged device. The […]
We’ve been talking about the connections between customer service and its impact on the growth of service contracting businesses. We’re not the only ones who see this critical connection. Read this excellent blog post titled “Customer Service is a Marketing Strategy” by Ben Landers, the President of Blue Corona. In the conclusion, Ben says: “The goal […]
Let’s assume that you’re active in social media because you know that service contractors need to be visible beyond the times when you’re at a customer’s facility. Let’s assume that you know how important it is for a service company to continually listen to what people are saying about you in social media — whether […]
